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New System Problem - No Surround Sound

Last post 04-29-2008, 11:49 AM by joetag. 4 replies.
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  •  04-19-2008, 4:09 PM 6797

    New System Problem - No Surround Sound

    My Aperion's showed up yesterday and I got them hooked up this morning.

    I have a Yamaha RX-V1800 AVR.  Aperion supplied 5T's for the front, 5C for the center, 5B's for the surrounds and a Bravus 10D subwoofer.

    After hooking everything up I ran the Yamaha auto-setup mostly to see how close it would get things.  When it ran through the first time, it "saw" all the speakers except the surround right.  The speaker wiring in my house is beyond weird.I have vaulted ceilings that go up to 16 feet; someone, a long time ago, ran speaker wire up there (18 gauge). 

    My first thought was I had the polarity reversed, so I switched it. Nope, not that.  After scratching my head for awhile I just ran a new speaker wire across the floor back to that speaker and hooked it up.  Now this is weird.  Not only did the Yamaha not "see" the right surround it now can't see the left surround which I never touched.

    I went into autosetup and told the Yamaha that there were 2 small surround speakers and then ran the test tones.  Nothing.

    The autosetup did a pretty good job with the fronts and the subwoofer.  It set the fronts to small and got the distance dead-on.  I used a meter and they were within 1 dB of each other.  For some reason it thought the Bravus 10D was 1.5 feet away.  I changed that and jacked up the bass a bit.

    But, back to my problem...any ideas?  It's a fairly new Yamaha (a few weeks old) and I was getting sound out of the back with the Bose Acoustimass I'm replacing.


    Joe
    If you can't have fun doing it, it's probably not worth doing.
  •  04-19-2008, 6:48 PM 6799 in reply to 6797

    Re: New System Problem - No Surround Sound

    Nevermind...

    Hooked up the 5B that was working to the temporary wire that I ran for the one that didn't work and it worked fine.

    Then I disconnected one of the 5T's and hooked the wire up to the 5B and it still didn't work.

    Looks like it's DOA.  I now have a 4.1 system Sad

    I'll call the dear folks at Aperion on Monday.


    Joe
    If you can't have fun doing it, it's probably not worth doing.
  •  04-21-2008, 8:56 AM 6817 in reply to 6799

    Re: New System Problem - No Surround Sound

    an FYI for those of you looking at Aperion and not sure if you should buy or not.  Yes, I had a problem with a new speaker; things happen.  While that's unfortunate, I think you can better judge a company on how it acts when you have a problem.  I called this morning and spoke to Oliver. He was polite, apologetic, concerned, willing to offer suggestions, and is shipping a new speaker out today.  Thnking back to all the times that I've had to argue with a vendor to take something back that didn't work; I can't help but smile.  Not only do they have a great product, but when they say that stand behind them, they aren't kidding. You aren't just another purchase order.
    Joe
    If you can't have fun doing it, it's probably not worth doing.
  •  04-21-2008, 3:18 PM 6826 in reply to 6817

    Re: New System Problem - No Surround Sound

    I can second this statement as well.. Didn't have a problem with the product but they helped me out tremendously!!

     This company is first class all the way!!!!

  •  04-29-2008, 11:49 AM 6947 in reply to 6797

    Re: New System Problem - No Surround Sound

    In a testament to Aperion's terrific customer service my new 5B showed up in record time and it works just fine.

     The bad one is on the way back to Aperion; I'd be interested in knowing why it wouldn't work, even if it's operator error (how hard can it be to connect 2 speaker wires?) Wink

    Thanks Aperion - I appreciate the way this was handled.


    Joe
    If you can't have fun doing it, it's probably not worth doing.
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