Hi.  I'm relatively a newbie to the home theater system world.  I'm setting up my Intimus S10 subwoofer for the first time (I purchased it from someone who recently lost their job).  My receiver is a Pioneer Elite 92-TXH.

My problem is that the subwoofer only produces sound when the volume level is at its highest setting.  I've done everything I can to make adjustments by tweaking both the subwoofer and receiver settings.  Am I missing something?  Is there some additional things I need to do to make this work?  I tried to do some research on this on the internet and nothing seems to work.  I'm wondering if something needs repaired vs being a setting issue.

 Jeremy 

Hi Jeremy, welcome to the forum.

A couple things leap out at me.  First, and simplest is make sure you have the subwoofer cable plugged into the Pre-Out Subwoofer output on the back of the receiver - your receiver has two Subwoofer outputs and you want to make sure it's the Pre-Out one you connect the sub to.

If that checks out, the most probable cause is that the subwoofer level within the receiver is too low.  I pulled the manual on the VSX-92TXH and what you want to do is go into the menu, select Manual SP Setup in the System Setup.  The select Channel Level.  Opt for the Manual setup and then once the white noise test tone starts, scroll down to choose the SW setting and increase that a few dB.  This will boost the output from the receiver to the sub which should increase the volume on the sub.  You may have to decrease the volume level on the sub itself to compensate.  It might take a bit of back and forth to dial the sub level, but this should definitely increase the sub's volume and performance.

If you give us a call here at 888.880.8992, we can certainly walk you through it on the phone and help dial in the sub properly.

First of all, thanks for replying quickly to my message.  I appreciate it.

I double-checked that my subwoofer was plugged into the pre-out subwoofer output.  My old powered subwoofer was also plugged into the same output and it worked fine.  I didn't have to turn the volume level all the way to get sound out of it.  (I'm also confident that it's not a subwoofer cable issue as it works on my old sub)

I also went into my system setup as you suggested and increased the db at varying levels and even up to the max of +10dB.  This was the first time I tried this.  At each level (all the way up to +10dB), my subwoofer reacted the same way.  It lets out very little sound at each volume level until the very last hair when it reaches maximum volume on the dial.  When I increase the volume level that last hair and it reaches its maximum level on the dial, the sound goes from virtually nothing level (you have to put your ear down to the subwoofer to hear anything) to "shake the living room, this is way too much bass" level.  I hope this makes sense.

 Your continued feedback is appreciated. 

 Jeremy