Jason,

I replaced the amp in my subwoofer and the amp was defiantly the  problem.  The subwoofer is working great now.  I sent the malfunctioning amp back via FEDEX this last Saturday.
  
I sincerely appreciate Aperion Audio's customer service especially after sale / warranty.  It is difficult to find any company that will warrant electronics, and Aperion Audio's warranty and customer service is really second to none.  You have earned my loyalty and wouldn't hesitate recommending your company to friends and family.
 
Thanks for your professionalism, 
Bob

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I am absolutely blown away, my speakers far exceeded my expectations. The first CD I played was Dire Straits, Brothers in Arms (just because it is DDD), then I put on a DVD of The Moody Blues, Live, wow is all I can say.
 
Thank you so much.

Regards,
Robert Shepherd
California

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Hey Jason,

Just wanted to thank you again for helping me out with my sub upgrade. You can consider me a lifetime customer :)
I need to fine tune things a bit, but the 10D is hooked up and sounding great!

Thanks,
Gary, Oregon

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Hi Jason,

Just want to let you know that the speakers arrived safely in Bangkok and I have them used for selecting an integrated amplifier. The HIFI equipment dealer was astonished listening to the speakers. I was using the Onkyo A9755 and Rega Mira 3 amplifier. Finally I decided for the Mira 3 since the sound was more crisp.

Thank you for the efforts you put in.

Regards,
Juergen, Bangkok

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Dear Aperion Audio Gang,

I just wanted to take a quick moment to complement your staff on providing an exceptional buying experience from start to finish.

As you well know, there are hundreds, if not thousands of options out there for consumers who are trying to decide on the ideal speakers to meet their needs.  Your informative and easy to navigate website provided all the information necessary for me to make this part of the decision making process a snap.

I did experience a small hiccup with my order, but a quick proactive phone call from one of your Gurus to me on my cell phone solved the problem before I even knew it had occurred.

I just received an update via email that my order has shipped.   I am very excited in anticipation of receiving this shipment to see if any loose confetti accidentally made it into the box during your packaging celebration.

If the level of performance of your speakers matches that of your customer service team, then rest assured that you have earned a customer for life. Thank you for a great buying experience.

Warmest Regards,
Todd, Texas

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I received my care kit yesterday and could feel the love of the caring people at Aperion Audio who packaged it ant sent it on its way.  I was at your website a few days ago to possibly purchase your sound meter to calibrate my speakers but thanks to your generosity and consideration to me and the many other customers who are enjoying your wonderful speakers, I don't need to. Now that I have my new Samsung HL-T5689S LED TV, credenza, rug, coffee and end tables and Onkyo TX-SR 705 Amplifier I'm all set to watch movies, sports and listen to music.

My selection to your speakers came after many hours of computer research reading specs and expert reviews looking at pictures of them and the color choices that led me to choose Aperion. The addition of the new furniture pieces with the exception of the credenza were not selected until after the speakers arrived to allow my wife to select them and the rug to blend in with the speakers. Your caring attitude and concern that I get the most enjoyment out of my purchase and the kit to care for them has touched me beyond words not to mention their awesome sound. You may use my comments as I want others to experience what I have  with Aperion Audio. I also want to thank your wonder sales and technical staff in guiding me through the purchase and helping me select the best system for my needs.

Gratefully,
Max, South Carolina

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John,

Thank you very much for taking the time to spend a few minutes with Tommy and I last week.  I enjoyed meeting you and was impressed with your "operation".  For years Tommy, as well as others, have been talking about "aperion audio" and what a great shopping experience you have developed.  Well, I have finally figured out what they were talking about !!  So many times we sit in meetings and say "yea, yea".  I have to say I was a bit guilty with aperionaudio.com.  It only took me a couple of minutes to realize they were right, your site is what everyone in our "e-commerce" business should strive for ...  

Easy, quick, simple to navigate, tons of collateral information, great reviews and a shopping experience that makes sense and builds trust (plus unlike selling CD's your ring at the till is awesome).  Direct to the consumer in an e-commerce setting makes all the sense in the world it appears when dealing with speakers !!

Talk to you soon.
Guy, Oregon

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Jason,

I could have not asked  for a better system or purchased a better system at this price point.  Even my neighbor who helped me set up the system was very impressed with the build quality of the speakers and sound, and my neighbor should know, he spent somewhere around $10k for his systems and said my sound was wonderful and very detailed.  Everything is just wonderful, even my wife likes to watch movies with me and the kids.

I took your advice and bought the latest Onkyo receiver and that is what powers the surround sound.  Couple with my 55" HD JVC who could ask for more?  So needless to say I am very glad that I bought my speakers from Aperion Audio and look forward to many years of dealing with your company.

Thanks again...........
Stephen, Michigan

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The experience I've had with Aperion so far has been extraordinary. This is beyond all my expectations! You are the best web based retailer I have ever dealt with. And it's all because of the dedication and professionalism of the people who work for Aperion Audio.

Keep up the good work!

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Hi-

Speakers arrived and I had them set up in 30 minutes (OK, I was a little excited). Paired with my new Denon 3808CI, it sounds -- well, I'm at a loss for words. All I can say is, if I shut my eyes, I'm very close to believing the performers are in the room. Oh yeah -- and they look great too. In a word -- AWESOME!

Thanks for the great service and an amazing product.

Steve

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Dear Aperion Staff,

Thank you very much for an incredible product and customer service, This sub is one beautiful work of art and sound. I applaud all that has went into this and I look forward to upgrading the rest of my home cinema experience with other Aperion products. What a way to cut costs and not corners!

-Christopher, Michigan

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"I love my speakers so much!  They sound as good as they look and Wow they look great! Now I am tempted to begin replacing my existing speakers.  You guys are a real class act.  I have really enjoyed all the little extras you provide. As a rule I never give feedback, I am just too busy, but you have exceeded all my expectations.  Your sense of humor really made my day. You just do not find service like this anymore!"

:-)

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Hello,

Just wanted you to know that I am throwing away the boxes, and you will never see your speakers again!  This is a good thing for both of us.

I have been an audiophile on a budget for years, and have wanted to try your brand for a while.  The secret of the superior quality of Aperion speakers is out all over the web.  Your customer service is the only thing rivaling your exquisite product.  I have some Canton audio speakers for my mains, but these 422-LR's are really balanced, true, and have excellent imaging as advertised.  I am extremely proud that this level of quality is being achieved by a home-grown, American company. KUDOS!

The cleaning supplies and follow up after the sale were awesome.  I must confess, I only held onto the boxes because I may be moving sometime soon, but I have sincerely enjoyed looking at the boxes while I listen to my home theater and smile.

Thanx,
Joseph, Maryland

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Hello,

On October 11,2007, My Mother, Son, and I had the pleasure of stopping by and checking out your 422 Intimus Harmony System in your showroom for my Mom.  I have had your 522-D FL, FR, and CC along with your 10"sub for a few years now.  She just bought a 50" Toshiba DLP the previous week and was set on a little Klipsch surround system for considerably more money.  I suggested since we were going to Seattle soon that we needed to stop by your place and check out what you had.  She needs to see and hear for herself.  And I wanted to see myself the new toys.

Is she glad she listened to me!!!  The showroom experience hosted by David was awsome.  She was very impressed with Diana Krall, but, when he dimmed the lights and started Finding Nemo it opened a whole new world to Mom's eyes.  David answered all of her questions and explained how it all works talking to her like a friend and not just customer waisting his time.  You don't get that kind of service much anymore and she very much appreciated the time he spent with her.  Thanks David.

After getting back from our trip I got to set up and play with her new toys.  The speakers and sub are hooked to a Harman/Kardon AVR146 and this combination is very nice and works just as well with music and movies equally.

This whole package is replacing a 25" RCA from the mid 1970's.  When I got done calibrating and setting everything up and dropped Garth Brooks(She is a HUGE Fan) Live from NY in the DVD player she cried.  She could not believe what she was hearing and seeing.

She now has the weekly movie outing with her friends at her house instead of going to the theater.  Her friends are so impressed with her new "TV and Radio".  I wish I could have been there to see the reaction of 5 65+yr old ladies to the TV and Radio.  LOL!

Today we are going out shopping for heavy drapes to keep the light out and the sound in.  I am trying to talk her into the remote dimmer that David used to open the HT Experience for her. I guess this letter is turning more into a review, but, I just wanted to Thank all of you for helping my Mom and showing her a great time and reiterating what I had known for a while.  That your a Company that cares about the customers above all else which is the reason why your Speakers and Subs are so awsome.  She still talks about that day to everyone who will listen.

Again, Diana Griggs and Myself just want to say Thank You to all of you.

Enjoy,
Lenny, Oregon

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Hi!

As my favorite issue of my favorite magazine arrived in the mail today (the Speaker Issue of Sound & Vision), I was reminded of something I've been wanting to write to you fine folks for a while now.

I purchased the first three Aperion speakers of my 5.1 surround system around a year ago. (I've been saving since then and almost have enough for the sub...then come the surrounds!) I am still extremely happy with the sound quality and my wife and I both love the smooth cherry finish.

Before I purchased my 532-LRs (the first speakers I bought) I did an enormous amount of research. One of the reviews that clinched it for me was found in Sound & Vision. And one of the reasons it meant so much was because of the fact that you don't advertise in their publication, yet still received high praises.

Unfortunately, I don't give much attention to some of the speaker reviews they publish when the same manufacturer takes out several full-page ads every month (Definitive Technology, Paradigm, etc.). These companies may make fine speakers, I just can't make the leap from paying for ads to claims of "Certified and Approved." Political campaign contributions come to mind.

I'm not saying you shouldn't advertise in their magazine, that's your call, but I just wanted you to know that positive reviews of your products hold much more weight for me when your company is absent from their list of financial supporters.

Keep up the excellent work. I love your speakers (Alison Krauss has never sounded better!)

Your fellow Oregonian,
Chris, Oregon

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To whom it may concern,

This was one of the best buying experiences of my life!  Incredible job communicating with your customer and the humor was welcomed!

I have not even hooked up my speakers...and I can assure you (regardless of the quality) I will be a repeat customers!  Keep up the good work...this is the type of customer service I expect, but rarely receive!

Best Regards,
Jeffrey, Indiana

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My 632-LRs arrived Friday.  WOW!!  While they are still in the break-in period, the sound is phenomenal.  Put in The Great Jazz Trio's Someday My Prince Will Come CD and the soundstage is incredible (you should recommend this as mandatory listening with your speakers because they really shine with this CD). Can't wait for what follows.

Dick, Vermont

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ABSOLUTELY AWESOME!. The complete ensemble is wonderful and absolutely plenty of bass in the Power Towers for Home Theatre. A very good friend and even more of an audiophile thinks this set up blows away my former NHT Towers, Sub woofer, center, rears!

Chris, California

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Speaking of speakers, I just got them yesterday. They are all set up, and they look and sound beautiful. My girlfriend was giddy about them, which was a relief; I was worried that they'd be too big for her tastes. If and when we marry and live together, at least she won't care about my subwoofer taking up several square yards in the living room (I upgraded to the 12" model, and that thing is enormous)! I guess they already pass the WAF test. :)

Satisfied Customer

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I am just in my third week of the 30 day trial period on my new Intimus 533-VAC Center Channel, but I don't need any more time.  You ain't getting this speaker back, no way! I just love it.  What a difference it has made in my listening enjoyment.  My wife, who is not into speakers, said since I got this new speaker box the sound has really improved.  Now that is an endorsement you can be proud of, she doesn't get too excited unless it's really good.

Your going to be receiving many more orders due to my promoting Aperion audio products.  My son will be ordering towers and surround speakers in a couple of weeks. Also one of his friends has visited your website and is impressed.

Love your classes at Aperion University... really fills in the blanks on questions about anything to do with speaker systems.  Appreciate your work.  Best speakers money can buy and the best help in fully enjoying them.

A real fan,
Ron,Nebraska

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To All the Folks at Aperion, 

I just want to take a few moments to provide some feedback on my recent Aperion Audio purchase.  Having had the speakers for about a month now, try as I have, I just cannot find anything I am not happy with.  The speakers are outstanding.

From my first visit to you website, to your customer support advice on product selection (special thanks to Sean), the purchase process, shipping and delivery and post delivery customer follow up, everything was done first-class............I could not be more pleased.  Well done to all.  Thanks again....

Jack, Virginia

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Hi Heather and Aperion people,

The 533 VAC is setup and the system is working properly.  At present, the 533 VAC is mated to Vandersteen Model 1 loudspeakers in a 3.1 setup.  The Vandy's are very timbre neutral with a flat frequency response that permits music to be reproduced as it was recorded.  The 533 matches very closely the timbre of the Vandersteens with no sound coloration and I couldn't believe how well they went together.  Needless to say, I am really impressed with VAC and it will not be returned.  I am anxiously anticipating the day when I can afford to order the 533-T floorstanding speakers.  The Vandersteens will be moved into the surround sound position and at that point I should have a huge, rocking 5.1 system that will be very hard to surpass.  Thank you for the excellent customer service, excellent build and sound quality of your speakers, and I expect to be purchasing more speakers from Aperion Audio.

Regards,

Gordon, Utah 

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Hello,

A BIG THANK-YOU to Aperion. Your speakers look and sound terrific. Your service and friendliness is exemplary. And I am one very satisfied customer. Well done!!

-Peter, California

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Speakers Arrived - WOW!

The subject says it all.  The speakers (632-LR/CC front + 532-LR surr + 422-LR back) are amazing!  Add the lined velvet bags and a SPL meter... I'm at an uncharacteristic loss for words.

Yesterday afternoon, I connected the speakers (+ an old subwoofer; I want my backordered S10!) to my new Pioneer VSX-84TXSi, the first A/V upgrade in 15 years, and ran through the MCACC auto calibration process.  Last night, my family and I listened to the Eagles Hell Freezes Over concert DVD.  Tears were rolling down my wife's face during several pieces...

Edwin, Georgia

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Matt,

I hope you are fine and doing well today...

I just wanted you to know that I am very happy with my entire speaker system purchase. Their performance is impeccable. I also can't imagine how much more better they will sound after they have all been adequately been "broken-in"...

Best Regards,
David, California

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Hello:

 
You guys are amazing.  I mistakenly ordered only one speaker stand for each of my main speakers and surrounds.  I ordered two more on Thursday  evening and they were at my door by Saturday.  The 532 Cinema system  rocks!  I am extremely pleased with the sound quality on music playback as  well.  Thanks again.

Greg, Ohio

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Dear Aperion,

I want to thank you for the excellent customer service I received this past week.  When I called your service line after the amplifier on my subwoofer went out, I was not only told that a new one would be sent out immediately without charge, but I received a sincere apology for having had a problem with the speaker in the first place.  The new amp arrived a few days later and included comprehensive installation instructions and even a new wire-stripping tool to ensure I had everything I needed to replace the amp - truly above and beyond.

Thanks for providing service as stellar as your products.

One very happy customer,

Eric, Colorado

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Sean,

Thank you for your reply and follow-up with Ben.  I really appreciate the quick response and subsequent offer of overnighting the speaker mounts in order to complete my installation this weekend. The mounts arrived today.

Thanks again,
Ira, Oregon

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TOUCHDOWN!!!!! I don't think the Box was quite heavy enough... (Sarcasm, in  case you didn't know)   Wow, did this subwoofer get here as quick as you said it would!  Thanks!  Waiting for my cousin to get here later  on, before I open it up. He and I are both 43 years old going on 16. So he's the  only guy I know that will apreciate this MONSTER as much as I will. Can't  wait!! 

Peeing in my pants in Warwick, NY.
Joseph, New York

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I have enjoyed the blogs and check it each week to see the new entries.  I really like reading the equipment blogs since its informative and helps us amateurs better understand the new equipment features coming out and how it will affect our systems and decisions on future purchases.  The column you had on the Denon 1.3 HDMI was great but, like you indicated in the column; you're killing me with the waiting for that new standard.  I think we have to realize that there is always a new twist just months in the offing.  I am actively looking at new receivers to go with a planned Aperion system and it changes each week from thinking around Christmas time about a new basic HTIB then to new components with a Pio 1016 but then that had HDMI deficiencies, to a Pio Elite 81, then a Sony 1000, then Onkyo 674 and lately an Onkyo 804 or Marantz 7001 (which is likely out of the range we're willing to spend).

Now both Pioneer and Sony are out with new lower level units which appear very capable and the new Sony GUI looks to change things again, if you want to wait for that in lower cost models.  Without getting into the mid-high end equipment, I haven't seen the exact match I seek in discrete power with full video up-conversion and great sound in a package that will run around $500 (you have to keep that WAF in mind).  I think we're getting closer to that with some of these newer units but I do like the Onkyo 804.  So, indecision is the rule, paralysis by analysis is the game and the only good thing is we're not sweating the speaker decision because it will be Aperion.

I appreciate your help and the wit in your blog.  Keep it up.  Thanks.

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Dear Whoever-wrote-this-delightful-notice,

Thank you not just for the shipping notice, but also for the poignant send off of my speakers as well.  In an attempt to accept their delivery in a manner that will give due credit to your sensitive farewell to my speakers, as soon as I send this reply off to you, I'm out to buy a bottle of Champagne, some oysters, streamers, and a single red rose with which to welcome them.  I want them to recognize their arrival is just as welcome as the stirring send off they received from you.  As you well know, an unhappy subwoofer can never reproduce an energetic "bump, bump, bedump bump bump" and the high notes in the upper end of the register come out as wails of dissatisfaction instead.  I could never be responsible for doing that to your superior products.

Thank you,
Jerry, Colorado

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Aperion Audio,

Thanks for checking in.  The product is fabulous (S-12).  I am very pleased. My wife said it is too big and too loud.  That was just the endorsement that I was wanting.  If she said that it was too small and quiet and that she liked it, I would be sending it back!

I will let you know how things go as it breaks in.

Thanks again!

Michael

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Just a note to thank you for the wonderful service and the great job you did on my 10" sub... It is rare these days for anyone to offer and stand behind such quality products and workmanship. It's good to know there are still a few left out there. Thanks again.

Bob

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Thank you for your excellent advice - you pointed me to the perfect system for my room.

Daniel,New York

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You know, part of the reason I bought Aperion products was reading the reports of outstanding customer service. Well, just so you know, this is one very happy customer...

Thanks so very much for everything,

Storm, New York

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I want to say thank you to your company and your staff for a great product and equally good service.

Geoff, Florida

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Caleb,

Thanks so much for the time and trouble you took to get me out of the box I had put myself in. Regrettably, most mail order companies, when faced with a question concerning the validity of an order, would nothave called/written to check on things.

You guys have a wonderful internet reputation.  I now know that one way by which it has been earned is by paying careful attention to what you do.

Thanks again!
Chuck

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Hello Mike,

Just wanted to drop you a line to let you know how much we enjoy the Aperion speakers we purchased. I have been using them now for a little over a month and I have to say WOW.

The surround sound is fantastic. The subwoofer shakes the house down. As far as music is concern It has been a long time since I sat and listen to my music for three to four hours at a time. I have found it to be a revised experience, I mean very enjoyable.

The quality of construction and obviously quality of components are Rock Solid. The people from Best Buy who delivered and installed the TV were checking out the speakers and commented on how heavy and well built they looked. When they heard what they sound like they wanted to know how much I paid for them. I told them what I paid and there eyes almost fell out of their head.

The next question was what was your URL, and I gave it to them. I hope you guys get a sale out of it. Look I am no expert on audio but I know what looks and sounds good to me and I also try to research and learn as much as I can about something I know nothing about. Thanks to the Internet and reviews I found on your speaker systems, I found you guys. Thank you for all the follow up e-mail after the sale. To me that sort of thing shows me how much confidence you have in your own product which makes me more confident about the purchase.

Thank You Mike and Thank You Aperion Audio for a great experience all around.

Sincerely,
Rick, Pennsylvania

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I don't know if I ever thanked you directly for your help with my speaker purchase. My experience with you and Aperion Audio has been superlative and I love the sound and look of my new speaker system.  MANY MANY THANKS.

Frank, New York

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I got my 633T speakers Wednesday 2/7, hooked one of them up just to see what it sounds like, and was glued to my chair. The crisp sound was unbelievable. I can't wait to get home and hook up the other speaker. Thanks to a friend for giving me the Aperion name. I investigated thoroughly before spending the $998 and can only say that the price was well worth it.

Thank you for producing a wonderful speaker system.

Jeff, New York

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We just purchased a pair of 632-LR speakers to replace the Paradigm Titans that were lost during our recent move.  They arrived yesterday and I immediately set them in place with the rest of our system, adjacent to our 533-VAC Center Channel. I was concerned that when my wife saw them she would freak out, because they are larger than the previous speakers, and she's not a fan of speakers as an element of room decoration (regardless of size). Well, my concern was unnecessary, because the first words out of her mouth when she saw them was "oh my god, they're gorgeous!"  A statement with which I wholeheartedly agree.

Thank you for making a product that's as beautiful on the outside as it is inside.

-Ken, Virginia

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Hey guys,

Just got my Aperion set-up last Thursday, and I took some pics over the weekend. Really happy with the speaker set-up, they sound soooooooooo sweet. Special thanks to Caleb for the help with the set-up. 

Thanks again for a great product and exceptional customer service.  Aperion Rocks!!!!

---

Thank you for your help. The center channel works and sounds great. Tell the people in chargeI love the way your company helps it's customers and stands behind it's product.

Thanks again and I love these speakers.


Michael, California

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hello there,

Thank you for the reply, we are very happy with our speakers i made the right choice. they sound great, even my friends are impressed with them , one fellow wants to send back his bose system he just got for christmas and get yours.

tell everyone there I said they all do a great job and make a great product.

many thanks

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Kimberly,

Thank you for the shipment notification! Between your quick reply & the e-mail from Caleb (assuring me of an exact time that I should expect contact regarding shipping---wow!) I am INCREDIBLY impressed by Aperion's customer service.  If your speakers are even 1/10 as good as your support, I'm sure I'm going to be very satisfied!

Keep up the great work & thank again!

Jay

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Opened my Christmas present and burned it in for 24 hours--- The audio is now seamless between my 633 towers. Super clarity. All I can say is "wow"!!!! Some of my 3 channel SACD music is unbelievable!!!!! DVD audio is as good any much higher priced speakers---great product Aperion!!!!

Hank, Kansas

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Caleb,

I received my new 634-VAC today and I must that I am impressed. The drivers and the cabinet seem to be first rate. The finish is perfect (piano black), and you can tell from the time you pick it up that it is solid as a brick. I can't wait to hear it after the break-in, but already it sounds great. My front speakers are $3000.00 + Opera Quintas, but I doubt that my center channel will be the weak link now. I hated to trade my 533-VAC in, but it was a little overmatched in my system. It is a fine speaker in it's own right and never let me down.

Your company is a pleasure to do buisiness with. Your customer service is first rate and your products will continue to attract return customers like myself. Keep up the good work.

Clint, Arizona

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Thanks very much for the heads-up on the shipment of my center speaker. I'll be home to accept the speaker. Thank you also for your superb service and even better products. When I unpacked my speakers I was astounded at the quality and even the velvet cases you put them in for shipping. They sound great and I'm looking forward to adding the center speaker to complete my setup.

Jeff, Washington

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Thanks for the great products and support. I don't think I have ever been so impressed by a company and its people.

Michael, California

---

Thanks for making my transaction so easy. You are wonderful to deal with. And did I mention that I absolutely love my speakers?

Mike, Pennsylvania

---

Thank you very much for your expert advise and professional service. In today's business world it is very difficult at times to find a business as yourself that is professional, knowledgeable and responsive. I appreciate it all and look forward to installing the speaker in our new dedicated Home Theater!!!!

Tony, California

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Received on Fri. as promised. Hooked them up in a couple of hours and already they sound spectacular (in a 14x15 rm) Thanks so much for a great product (in sound and looks)

Michael, Connecticut

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The speakers(the second set) have arrived late yesterday aft. We were extremely impressed with the way the speakers were even packed, in their own velvet lined sacks I can understand now why you supply the

polishing kit. They are beautiful and add to the decor of the settings. I'm still working on the settings to get the maximum listening pleasure.As I mentioned in my original e-mail the living room is extremely wide and the speakers are about 20 feet apart facing the couch.

The customer service and satisfaction that you and your staff has been great.

I would recommend your company to anyone.

Thank you,
Frank, Florida

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Hi!

You probably don't remember me but you gave me that great deal on my speakers (the towers I'm using as surrounds). Well since it was Thanksgiving time I thought I'd give you my thanks again. I continue to love them! Also I thought of you because I just ordered the533-VAC to use as my center channel speaker.. I can't wait to get it. (For the center I've been using an Orb Audio mod2.. which is so wimpy). I will eventually get the 532 or 632-LR's for my rear surrounds and then my system will be 100% Aperion! And maybe a stand-alone subwoofer but to be honest the bass I'm getting from the four towers is really, really quite good! So that would be icing on an already frosted cake!

Anyway, thanks again!
Derrick, Happy Customer

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I couldn't have been happier with the 633 T speakers you recommended. They definitely rock!

Thank you once again.
Anthony, Missouri

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Hi,

I wasn't sure where to send this, but I wanted to let you know how impressed I am with your product in particular, and your company in general. Even though I only purchased a very inexpensive set of speakers, I feel as though I bought a multi-thousand dollar system. From the follow-up e-mail contact to the tremendous packaging of the speakers (which look and sound great, by the way) it has been a thoroughly satisfying experience. Thank you for making my leap of faith in buying direct so rewarding.

Sincerely,
Tom, North Carolina

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I am going to try to get some of my friends over to hear my setup and then I will watch their eyes pop open when I tell them how much I paid!! Of course I will direct them to your site so they can order their own set... I also love the fact that I can upgrade if I want to go bigger in 12 months.

Please keep up the AMAZING products and Customer Service.

Regards,
-Erik, California

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A note to say that I received the new 634 center speaker on Thursday. It is simply, outstanding. The sound and the soundstage it creates is incredible!! That a speaker of this amazing fidelity can be purchased for $495 is surely the deal of the decade. Well done Aperion. I will regularly be checking your web page to see what other new products you intend bringing to market in the months ahead.

Thanks, again.
Carl

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Hi guys,

I wanted to pay you a compliment on the buying experience I had with you and do so via a rather long story about the straight-from-hell experience I had with one of your competitors!

I wanted to upgrade the satellite speakers I currently had (Velodyne's Deco system); the system just wasn't able to give me the output I needed in my living room. I recently upgraded the subwoofer to a powerhouse SVS 12" model, and was now looking for something that would give me more volume on my satellites.

I read the reviews on Onix's x-ls and x-cs speakers and for the price thought they would be perfect. I couldn't afford the only surround speaker they offered, so for surrounds I went with Polk's FXi3's.

Here's where it gets fun! I ordered 2 x-ls bookshelf speakers and one x-cs center channel. The two color choices were white maple or satin black; my wife preferred the white maple so I chose that. Cost me $80 in shipping just to get the 3 speakers to me. When they arrived, they were well boxed and had a decent flour sack cloth around them. (not nearly as nicely packaged as yours were though). The cabinets were impressive, however the first of many mistakes was apparent. The center channel was the correct color but the bookshelf units were a gorgeous Rosewood color (?); this was weird because rosewood wasn't an option, what's even more weird is that rosewood was the color check-marked on the outside of the box so I don't know how they screwed that up.

The caveat was that my wife REALLY loved the rosewood color even more and wondered if we could keep it. So I emailed them to tell them what happened and they apologized for the mistake and said that the rosewood color was a limited run that they had made at the request of the "community". I don't know which community. They said I could keep the rosewoods if I liked and so I asked them if I could swap the center channel for a rosewood so that everything matched. They said I could but the center rosewood would be an extra $30 but they would cover the shipping for everything since they screwed up the order to begin with. I thought great! So I boxed up the maple center channel and was ready to take it to UPS. I then hooked up the bookshelf rosewoods and discovered that one of them sounded blown and had no highs.

So I emailed them to tell them this and they were surprised and said that each driver and speaker is thoroughly tested prior to leaving the warehouse. They thought maybe it was UPS being a little rough. At this point they said they had no more rosewood bookshelf speakers and that I could either send the unit back to them for repair or they could send me a new woofer and I could replace it myself. I do know how to solder but didn't want to take the chance on it being something else so I elected the return it to them for repair option.

Before I boxed it up, out of curiosity I removed the woofer to see if it was something simple and discovered that one of the wires that should have been hooked to the tweeter from the crossover was just hanging there unconnected! Hence, no highs! So I boxed both bookshelf rosewoods up and sent them back for testing and repair. While I was waiting for those, the rosewood center channel arrived and I hooked it up and discovered that one of the two 6 1/2" woofers appeared to be putting out about half the volume of the other. So I emailed Onix to see if that was the design of the speaker and they assured me that no, both woofers should be outputting the same material. This was on a Thursday (the Thursday before I placed my order with you on Sunday).

So my options again were return for repair or have a new woofer sent to me.

Every six months my church has a world-wide conference that is broadcast via television and one of the conference sessions is for men of the church; I tell you this because my childhood buddies and I will use this opportunity every six months to go have dinner together afterward and then they'll all come over to my house for a movie. (since I have the best system!) I explained this to Onix that I would really like to have at least a center channel working for the movie party I would be having on Saturday night. I would have to settle for my Boston Acoustic bookshelf speakers from my office home theater to substitute for the yet-to-be-repaired Onix bookshelf's.

This was the crucial point in my view where the company could have risen to the occasion and realized that this could be an excellent opportunity to show off their products to a house full of people, after all these screw ups, I think my case should have risen to the top of the chain and they could have repaired everything that night and had it to me on Friday for the weekend.

However, they chose to just overnight me another woofer. The best part? they sent me the wrong woofer!! It wasn't shielded like the ones in the center channel! And when I pulled out the woofer that seemed to be the problem, I discovered that the problem was a wire that should have been connected between the two woofers was just hanging there!! Unbelievable! At this point I had lost all faith in the quality of their products. I boxed everything up and sent it back for a full refund. All the great reviews in the world can't make up for an experience like that.

Contrast that with my Aperion experience, I received two emails after my purchase to let me know what I could expect. When the speakers arrived (in only 2 days!) they were in perfect shape and sounded better than expected. Packaged beautifully. Then to top it off the cleaning package I received a couple of days later was awesome - that's when I knew I was dealing with people who were just like me.

Your speakers sound awesome and were exactly what I needed. The volume and clarity is there and the finish is gorgeous. (piano gloss black). I only wish I'd had enough money left over for a pair of your surround speakers but the Polk's sound excellent as well.

All in all I spent more money with you guys but had I not bent over for the original shipping with Onix, it would have probably been about the same.

I can definitely see myself shopping with you again and I've already recommended you to a friend who is beginning to put together his home theater. He is leaning toward some Tannoy speakers that are in the range of you guys but he's going to give mine a listen first.

I think the thing that has impressed me most is that your service completely ranks up there with the quality of your products.

Don't lose this vision, gentlemen; (and ladies) because it's working!

Sincerely,
Karl, Utah

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I wish you folks were running the Pentagon.... we'd be a whole lot better off.

You dot all the i's and cross all the t's.

Tom, Ohio

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Bottom line: I couldn't ask for a better set of speakers and subwoofer. SWEET!

I will spread the word.
Chuck, California

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Hey Guys,

My new center channel - the 533-VAC - arrived this week. I finally got it hooked up last night what an amazing difference from the old EdgeAudio center channel I've had for the past several years. Besides the obviously attractive and elegant finish, sound literally just jumps out of the speaker. I listen to a lot of multi-channel music, and all of a sudden vocals just took on a new life no matter what angle of the room I happened to be listening from. But I even noticed a difference listening to talk radio on standard FM broadcasts.

Anyway, I'm really psyched to get the 533-T tower speakers, as the 533-VAC is clearly the dominant force in my system. Any updates?

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Kimberly ---

Absolutely no problem--I'll wait patiently. Thanks for the heads-up. By the way, the 633-Ts--and you folks at Aperion--are incredible! I'll post that on Aperion's website when I get a few minutes.

Thanks again,
Marc, California

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You guys have really outdone yourselves.  My new speakers are superb. The sound quality is warm and rich and precise.  I could not be happier! Thanks from a happy customer!

Cheers,
Laura, North Carolina

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Kelli,

Thanks so much for you and your company's incredibly responsive service. You folks stand alone at the top of the "responsive service" chart!

I have received the new subwoofer, and will be packing up the broken one over the weekend, and will then have UPS pick it up for shipment back to you.

Thanks again. You have continued to impress at every step of the way through this transaction.

Tom, Ohio

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Aperion Audio Friends,

I have to tell you that it was your kind and personable personnel who really helped me make the decision to go with your company. I've looked at quite a few much higher and lower priced systems, but decided on your company due to the way I was treated over the phone.

Ironically, I never heard of Aperion (2nd thought, maybe I have) before I stumbled upon you through the Net. Caleb was extremely helpful in assisting me in piecing together my system since I was very lost and unsure of what to decide upon.

If your products work as well as your staff, it looks like I'll be experiencing a win-win situation. I'll let you know how I like or love the system.

Sincerely,
Randy, Virginia

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Caleb, sorry to bother you one more time, but I wanted to add that when I was trying the speakers out Sunday night, my wife said, "They're too loud!" while my 23-year-old daughter came in from her room and said, "That sounds great!" Sounds like a success story to me.

By the way, I've found that the DVD-A of Queen's "A Night at the Opera" is a good demo disc. "Bohemian Rhapsody" really shows off the multichannel and bass very well. That's also the track that garnered the comments from my wife and daughter.

For a good bass demo, almost any Enya CD has extremely low bass notes.

Doug, Virginia

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Wendy and I want to thank all of you at Aperion for your exceptional customer service and attention to detail. We believe customer service is much more than a purchase. And MORE is what you folks at Aperion have been providing to us.

We can't say enough about Caleb. Months ago he got us started by meeting with us in your sound room after hours and recommending a top-notch receiver. We went home and made the purchase thanks to his research. Several months later we attended your Saturday 4 hour sale. Alex, oh patient Alex, attentive and knowledgeable Alex helped us piece out our additional speakers and subwoofer with Caleb's final approval. Then we had an after hours visit by Caleb who was so patient and professional and knowledgeable in getting us through the maze of perfecting our surround sound. We never would have figured out how to maximize the performance of our system without him.

And now we have our Aperion Audio sound system and LOVE it! We are starting to watch our movie collection from the beginning to hear what we missed. Wendy and I will gladly recommend Aperion Audio to our family, friends, and perfect strangers. We challenge anyone to find a better combination of fantastic speakers, the best personal customer service, user friendly website, and price. Keep up the good work and Thank You.

Jay and Wendy, Oregon

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Hi Caleb,

You bet I'll take a t-shirt. Please make it an X-Large. I also appreciate the thank-you note you sent, timed well to arrive the day after the speakers did, I believe.

One more thing. I have a brother-in-law who fancies himself an audiophile and whose family happened to be our first company since the theater was completed. He looked at the speakers and said "Aperion! They were my first surround speakers only they were Edge Audio then." I remember them sounding great, something comparable to the 532 series I think. They were, I guess, the standard I was trying to reach with my own system on a slightly smaller scale. Turns out that's exactly what I did. Were you guys Edge Audio a few years ago?

Anyway, during The Bourne Supremacy the other night, he turns to me and says, "Aren't these speakers great?" It was at that moment that I realized I may never need to buy a movie ticket again.

Thanks for everything. You guys are a pleasure to deal with, and it's a shame how few companies realize how important that is.

Richard

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Thank you Kelli.

I'm actually going to stay home until they deliver it today, so there shouldn't be any problems. I really appreciate you staying on top of this, I can't remember the last time customer services was at such an outstanding level. Just knowing how helpful a company is makes me more eager to purchase from them.

Thanks to you, and all of Aperion Audio!

Tim, California

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Thanks again for the superior customer service. That was the reason I bought from you in the first place.

Have a wonderful New Year,
Joel, Tennessee

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Stellar! That is one adjective that comes to mind in reference to my new Aperion theater system. I don't consider myself to be a true audiophile, but I do cherish music and film very much and consider myself to have very good taste when it comes to quality and my new system oozes all of this. I thank you for the prompt service; I even received some components earlier than expected. My came over to hear the speakers and he being a seasoned gentleman of the "old school" was blown away by the benefits of surround sound and amazing sound these speakers provided. Since setting up my system I have spent the past 2 nights listening to music after I get off work and can truly say thank you.

Joseph, Texas

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Dear Aperion:

I just wanted to tell someone up there how much I am enjoying my new Aperion Audio speakers. They are awesome! Sound better each day, it seems. Thank you for your help getting my system up and running.

Don, California

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David,

I am stunned. I fully expected no response... and to actually receive one that is not picked from the template file of customer responses is quite unexpected... and over the WEEKEND, no less! What's the matter with you people? Don't you know that I am an insignificant consumer? All the other online retailers know this and I don't know how long you think you can get away with treating customers as individuals... and with respect. Come on, get with the program! All kidding aside, I certainly appreciate your prompt, personal, and concise response. Your single effort in this regard has restored my faith in Aperion Audio. Thanks.

Thanks again,
Steve, Indiana

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Caleb

Thanks again for your generosity, both for both the donation of the speakers and your time and expertise for the demo. The students came away with a great understanding and appreciation of surround sound far beyond my hopes.

Thanks a million.
Matt, Oregon

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Dear Kelli,
Thank you again for the email and I just want to tell you that Aperion's Customer Service is the best I have ever experienced. Thanks for the support and have a nice day!

Best regards,
Hou-chou, New York

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Dear Aperion:

It has been a couple of months now since I received my speakers (coincidently the same system that just evaluated so well by Sound and Vision). I am still in awe every time I hear them! I can't imagine that anything could sound better; for any price. The sound is rich, full, defined, and I am hearing things that I never heard before in my DVD collection. The customer service was/is beyond reproach, and you can expect more purchases form my friends and family; I had to pry my dad out of my theater room. My brother said it best (he ordered a similar system), the opening scenes of Saving Private Ryan alone were worth the upgrade, and every penny spent.

Thank you from a very satisfied customer,
Kevin, Washington

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Hello Ben:

Just a note to commend you and your staff for putting together a terrific product and a wonderful marketing effort. It was a real pleasure doing business with you. The S10 sounds/looks fantastic and is priced well. Definitely value received. Your customer contact style (returning emails, phoning, follow up niceties) is done in a classy manner ñ this means a lot, particularly at a time when it seems traditional values are slipping.

Best,
Leigh, California

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All I can say is...WOW!!!!!!!!!! The speakers are BEAUTIFUL, and they sound EVEN BETTER than they look!!!!!!!!!! Incredible audio sound, looks, ease of use/mounting ...Aperion speakers have it all! I look forward to ordering more speakers from you!!!

Harry, Virginia

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Dear Customer Service,

I just wanted to write to tell you how happy I am with your speakers. I have bought or tried two other surround sound speakers besides yours. Both of these were good name speakers and similar price to yours. The other systems might have sounded alright with movies but they always didn't meet my expectations when I played music on them. Yours on the other and sound great with music and movies.

Sincerely,
Andrew, Pennsylvania

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Thank you very much for the help. You guys have always had the best customer service Iíve dealt with, out of any industry, and of course the speakers are great. Iíve enjoyed them and my neighbors have also had the unwanted privilege of enjoying them, too.

Thanks again,

Eric, Virginia

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Let me tell you that the only thing nicer than the build quality and sound of your speakers is your customer service follow up and communication. It is unlike anything I have experienced in many years. Every service related business in the country - strike that, the world - should take lessons from you. Truly amazing, and something to be very proud of. I will highly recommend your company and products to anyone and everyone I know.

Thanks again,
Todd, Florida

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I would like to thank you people at Aperion for such a great product at a great price. Everything from your customer service, your shipping, and your beautiful products went way beyond my expectations. It has been one of the best online shopping experiences I have ever had, as well as one of the best products I have ever received. Thank you again for running such a top notch company. 5 stars plus.

Regards,
Michael, California

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Dear Aperion;

I wanted to take this time to compliment you on providing such a great product. Wow, what a treat. Of course, I was sold the moment I heard the speakers. I can now see why you offer the 30 day trial period, but you might just as well make it a 1 minute trial period because that is really all you need. When I was planning a home theater system on a very restricted budjet, I really didn't expect to have this kind of quality.

My home theater is really only missing one thing now; the popcorn machine.

Thanks Aperion!

Sincerely,
Robert, Oregon

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Mike:

Thank you for your courtesy and helpfulness. If this is any indication of how you folks operate and of the quality of your products, I'm already hearing beautiful music.

Best,
Leigh, California

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Good Morning Caleb-

Just a short note to let you know that you're NOT getting these speakers back! I was so impressed with the presentation and appearance of the system, just beautiful-- mine is high gloss black. Being an old musician (sax and tuba) I like to believe I have a critical ear. The 532ís sounded great, revealing nuances I'd never heard before in my favorite music, both classical and rock. All the reviews that I'd read on the 10" sub turned out to be true. And all this before the speakers are fully broken in!

Caleb, thank you again for your help and advice. You made selecting and ordering my system a completely professional and enjoyable experience.

Best,
Rick, New York

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My first experience had to be a movie with action. Well with three kids, the choice was obvious. The "Incredibles", lots of action and full of sound effects. Sitting there with the family and some popcorn, I notice the expressions on all of their faces, especially my wife. Several scenes had vehicles passing by and backgrounds sounds that had all of us looking around for where the next sound would come from. And then it happened, an explosion and the 12" sub thunder. My entire room rumble, all of the picture on the walls moved and the glass coffee table top rattled. The couch padding rumbled like the sub was under me. We couldn't believe what we were hearing!

Aperion, thanks for building a beautiful all around system. The shipping surprise is a nice touch. Thanks for the tech support, especially Caleb. We spent a few hours, tweaking things and getting it right.

I'm a believer!!!!

Ben, Florida

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Hello,

I thought I would make a few comments about the subwoofer I recently purchased from Aperionaudio.com (S8-APR ). To begin with, this subwoofer makes me smile! I have this subwoofer placed in an unfortunately small room (12 ft. x 12 ft.) where it is used for both music and movies. The smaller size S-8 APR subwoofer is perfect for this room. Congratulations for producing a very fine product.

Charles, Arizona

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I was a little apprehensive buying speakers I haven't heard, but these babies are great. I can't tell you how pleased I am. Warranty cards are in the mail. I'm keeping these.

Thanks for your time,

Steven, Florida

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I have been a part of the High End Audio scene for over 15 years. As a former reviewer, I have had the opportunity to listen to many products that have binding posts that cost more than the 522D. I must say that I was most impressed with the quality of your product. I really don't know how you can do it for such a low price. But as impressive as the build quality is, the sound is even better.

Regards,
Ken, California

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I installed the 5.1 Aperion system for my client, and have to say that I'm very impressed. My client is thrilled with the speakers. We were both kind of marveling over the clarity of the sub. I've heard systems sound that good, but not in that price range. I had the whole thing set up and sounding very nice in under four hours (that includes hooking up a new receiver and DVD player and running speaker wire under the floor). I'll definitely be recommending your speakers to potential new clients, and this client is already singing your praises to all his friends.

Jason

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Hello Caleb,

They sound great and I want to thank you personally for all the help and especially the outstanding manner in which you have attended to this order. I must admit that I was somewhat nervous about ordering speakers 'unseen' and 'unheard'. I would recommend your products without reservation, well that is, as long as Aperion continues to have great customer support people like you.

Thanks again,
Gary

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Wow!!! a great looking and sounding center channel speaker and white gloves too...You guys are amazing!!! What wonderful sound and great build quality. I thought the Polk center channel was good, but I can hear nuances of music I did not notice before. I compared using the new CD by Madeline Peyroux and little known British singer Judie Tzuke's CD, "End of the Beginning."

Vaya Con Dios,
Chris, Washington

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I want to thank all the folks at Aperion. I got my system wired, and hooked up to my new Panasonic all digital receiver. Just a basic install. Even so, everything sounds beautiful. I loaded Independence Day into my DVD player. It sounded like alien ships had landed in my front yard...Very impressive!!

Bob

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By the way, your company does a fine job marketing its product from the web site text and images to the felt bags for the speakers and even to the boxes and your corporate logo. It all ties in nicely and reflects a very professional and well organized company. Nice job!

Brian

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Thank you for your assistance. You have great products. Recently, I installed the Intimus 5.1 with 10 inch subwoofer. It is over and above what I was expecting!

Larry, Kentucky

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The quality on the outside of the case is any way a reflection on the sound of the speakers I will not even have to think about shipping them back. Who would have known a speaker so reasonably priced could look SO much better than something costing twice what the 532s cost. BTW, I should credit you and your company for the great customer service. I also work in the service industry, so I know that it means a lot to customers. Keep up the good work.

Derek

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Ben, speakers are working great!!! Excellent Sound!! Even my spouse approves....amazing!! Okay, you guys have a perfect score so far. Keep up the good work and perfect service.

Very Happy,
Ricky, Kansas

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Hi Caleb,

Setup went great! I'm able to play wirelessly from my computer through iTunes and Airport Express too so I'm thrilled with that. My wife was even dancing to Santana (She usually complains about music being too loud...) but not this time cause they sound good even at comfortable levels. Thanks again.

Jim

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You guys are probably about the coolest audio company I've dealt with as far customer service goes. I really appreciate that.

Jason

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Okay, we are in heaven as we sit here listening to Kenny G. The speakers are unbelievable, and we haven't even hooked up the center channel yet to test it out. Not only is your product awesome, but your marketing is superb (I knew about the velvet sacs and they are impressive, but the care kit is adorable!). Thank you, thank you, thank you! Barbara PS...my husband now gets it!

Barbara, California

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I have never been so enthralled with an A/V setup in my life. The 622's are the best set of speakers I have ever listened to...period. The versatility between music and theatre is astounding. I could literally go on for hours I would put them up against any comparable tier 1 speaker company. I've owned all of them, and have never had this much of a resounding conclusion about a speaker. They are that good. Case closed.

Thrilled in Portland,
Joshua, Oregon

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My dinner guest on Saturday night was the CEO of a major insurance company. I played parts of the movie, Pearl Harbor, and he was astounded by the quality of the sound coming from the 7.1 system. It's so true that every week these Aperion speakers sound better and better.

Thanks for producing great speakers.
Dr. John, Arizona

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Just wanted to again thank you for the help on the speakers. We love them and the sound is awesome and everyone who hears them is very impressed!

Brendan

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Really enjoying the new system! Thanks for all your help.

Jim, Georgia

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Thank you for your excellent service. It is great to be able to communicate with a company that looks out for the best interest of the customer. Many company's claim to, but YOU PROVE IT. On top of that, you have an excellent product. I bought a pair of 522's and the VAC Center last December and was blown away by the look and more importantly the performance. They seem to sound better and better the more I listen to them. The 422's I just received are equally impressive right out of the box. So, thank you.

You have a customer for life!

Matt, Illinois

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Thanks again for helping me choose the surround and center channel speakers on Friday.They are fantastic. I turned up the volume on the surrounds, set the recover to wide screen DTS and it feels like I'm in an actual theater. Wonderful stuff.

Thanks again,
Dag, Oregon

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You all have been great to work with -- I have let others know how helpful you are and how great the product is.

Chip, California

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If the sound quality of the speakers is anywhere close to as good as the customer service I have received from the staff on the online and yourself, you will have a very happy customer. All the reviews I have heard indicate that this will be the case.

Thanks again,
Kevin, Vermont

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I set up a mike 3 meters away and used pink noise to measure the two in the same location using the same channel of my amp. They are now within 1 db (give or take) of each other. That is a complement to your quality control people. In fact I am impressed with your whole team!

Wishing you all continued success and growth-you've earned it!

Tom, Minnesota

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Thanks! You've made one Colonel in the Pentagon very happy!

Ronald, USAF

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Hello Lorraine!

I would like to thank you for creating a great relaxed atmosphere with no pressure to buy at your showroom. The information given to us by your staff member was way above my expectations. He is professional, very knowledgeable and presents all that in a very likeable way. We are set to buy your product.

Thank you,
Alexander, Washington

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They're getting better every day. I can't believe the clarity at low to medium volume levels. They actually sound better that the big reference Paradigms---at $4,000 less green, I would have to label the Aperion as a Best Buy in the 2,000 to 6,000 price range!

Thanks a Bunch,
John

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Ten days into the 12 inch sub and I am ready to break down the excellent shipping box and put in with the recycle material which is picked up tomorrow. At first I told my wife we should save it "just in case". Your website is of most excellent design and I have returned to it many times to just daydream and learn more technically. Suffice to say I will not be returning my subwoofer at the end of 30 day trial. Thank you very much. I am very impressed!

Thomas, California

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I am the first one to say that I am ALWAYS skeptical about purchasing items online. I was even more surprised to consider a purchase of speakers for my new home theater without listening to them. I am happy to say that I am extremely pleased with my purchase! I hear great sound even before the 50 hours! Your staff was very knowledgeable and your customer service was far superior than I ever imagined. Thanks again for offering a great product and a phenomenal price point.

Sincerely,
Isidro, Georgia
   

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You seem to be successfully building a very positive "feeling" and loyalty around your brand and products, something missing from similar products/brands. Also, I am very surprised and pleased with the transparency in the dealings with your customers. Seems like any information the customer needs you are willing to provide (specs, charts, etc.). You also have a great attention to detail in dealing with your customers, you involve them (i.e. in trade shows), and you listen carefully to them. Maintain honesty in the development of your products and humbleness as a company and this will be a formula for success.

Sincerely,
Sany

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The Bass on the little sub is great. The VAC with its vertical mid tweet is just what doctor Ken Kantor ordered. Why does it take twenty years for one mans invention to reach mass usage. (BTW I used to design speakers in the old days of Ed Vilcher, Henry Kloss, Ken Kantor and the boys. What great days those were. Bud Frieds Series Crossovers too. I had a pair of Buds "Coffins" in my living room with Beta Sats.

"A JOB WELL DONE BY THE DESIGN, PRODUCTION AND SERVICE TEAM AT APERION"

Tom, Minnesota

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It is such a joy working with Aperion; everything goes like clockwork.  Running what I have has drawn praise with comments like "They sure fill up the room". Tremendous helicopter over flight. Stuff like that. That is the best I can say for a surround speaker. The sounds should just "be there". Invisibly!

Tom, Minnesota

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Thank you -- it's a real and all-too-rare pleasure to deal with a company that's as responsive as Aperion.

Eric, Florida

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Great Speakers!! Awesome customer service!!!

Thanks a lot,
Jack, Missouri

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Thank you for all of your help. By the way, just love the speakers. Probably my most prized possession. Simply awesome speakers.

Jeffrey

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Thank you very much for returning my call and for verifying that my card has been credited for the speakers I returned. The speakers may not have worked out for me (or more to point, my livingroom), but your service has been excellent. I would recommend you to friends without hesitation.

Thank you again for all your help.

Sincerely,
Kim, Tennessee

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Thanks again for your great customer service. It has been a pleasure working with you guys and you are to be commended for your great customer service. Itís hard to find that now a days. I just had our cable company out for the 6th time and they finally figured out the problem. So you can see why I am jazzed about the service I am getting.

Russel, California

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I was able to audition the speakers over the last few days and so far am very happy with them. I swithed back and forth between them and a set of Athen Micra6 speakers and felt that the 422/S-8 was noticeably better. The satellites were cleaner, with better separation and the sub was noticeably stronger without being "boomy". And, hey, they're so much prettier!!!

Jack, Missouri

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The system sound great. I was really confused about the speakers, but your site and forum answered a lot of questions. The review I read on Audioholics.com convinced me that Aperion was the way to go.

Thanks,
Jim, Minnesota

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Thanks so much for following through with all this, it is much appreciated - I will recommend you to my friends.

Thanx,
Dave, Massachusetts

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I appreciate it, for service as well as quality you guys cannot be beat. I will spread the word about Aperion. Awesome. I am so glad I did the research and found you guys. I am listening to Def Leopard right now, sounds like I am there in the studio.

Peter, Massachusetts

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I received my powered 522 tower speakers today. All I can say is WOWWWWWWWWWW. These things absolutely rock. I can't wait to tell my friends about these speakers. Unbelievable.

Peter, Massachusetts

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Thanks Ben! I hate to tell you this, but the speakers are NOT good. They're EXCELLENT. We are really enjoying it and some of my friends from the office would like to check it out.

Cheers and Happy Holidays,
Romy, California

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I found aperion by accident on the web. I have been astonished at the outstanding quality of the product and great customer service I have received from your company.

Thanks,
Bill, Washington

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I received the entire order this evening. After reading all of the reviews about how great you guys are I thought it would be hard for you to live up to your reputation. Well, I was wrong. You were even better than I expected. You guys are awesome. What a great shopping experience. I can't wait to tell everyone I know to go and buy a set of Aperion speakers!

Rob, California

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Thanks again for being so helpful. I can see why so many people are happy with your company and its products. I think the competition could learn a few things from you.

Best Regards,
Henry, Arizona
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Thanks for the good service. I goofed on my original order and Ben fixed it, he was very helpful ----my complete system sounds great ---- I am an original Edge audio customer ---thanks for your help

Fred

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Thanks for the follow up. The speakers arrived without a scratch, velvet sleeves and all, and sound pretty magnificent right out of the box. I had a beautiful pair of Definitive BP8's for the past 12 years, so I know what good speakers sound like.Yours are a bit better, in my opinion, and as I recall I spent $1500 for the BP8's so this is quite an achievement on your part.

Thanks,
Michael, Florida

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We were reading review after review after review on CNET and had pretty much decided on Atlantic Technology Speakers. But I hated that you couldn't buy them online or find out who dealers were without a lot of nonsense. So we kept reading reviews and came across your speakers. It helped that they were gorgeous, that your web site was so comprehensive and that your info sources (when you call) were absolutely delightful. We were sold.

Nora, Massachusetts

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The system is awesome and everything about the set-up was fairly straight forward and I am extraordinarily pleased with their sound. I appreciate the advice you were able to provide regarding receivers and all else. Thank you for everything. Just need to get some rear speakers and it'll be perfect. Anyway, congratulations on your review on audiorevolutions.com.

Harrison, New Jersey

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Just hooked up my new 8" sub in my office which compliments the 5 Intimus and 10" sub I previously ordered and have in my living room home theater system. Excellent speakers of unusual value, quality and awesome customer service. The follow-up card is a classic & classy touch! This day and age it is rare that I get to bestow such compliments on a consumer company, but it is well deserved in Aperion's case.

Thanks,
Christian, Pennsylvania

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I visit your web site almost everyday & marvel about the information it contains! The honesty & format alone could sell me your speakers...it's service like this that is the reason I tell everyone I know about Aperion. Thanks again.

Nicholas, Oklahoma

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They sound wonderful to us (and to the various people who walk into the room, cock their heads and say something like: "hey, those are really good speakers!)"

Steve

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The speakers I bought from you guys by all means kick ass! No joke, I went to my brother's house who is running the Bose Column speakers w/Bose center, etc. and the sound is not even close.

Brian, Guam

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Thank you for your help and support in my purchase of the speakers. They have an excellent finish. They sound even better. Thanks to CNET review, I am very glad I came to know about Aperion speakers.

A very happy customer,
Aditya

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As my experience with first Edge Audio and now Aperion Audio has grown over the years, I've become accustomed to quality products and excellent service. My most recent experience has once again, reinforced those positive expectations. Korey's execution of the return of the defective Edge speakers and replacement with the current Aperion model(s) was handled flawlessly. He spent a considerable amount of time with me on the phone, discussing the options available to me, down to the relative merits of the different finishes. Outstanding performance, in my opinion, considering the defective speakers were 2-1/2 years old and the defects obviously needed to be verified before shipping the replacements. The new speakers are set up in the downstairs theater and sound great already. I'm looking forward to getting them well broken in and seeing what they can really do. I really like the new Center Channel, especially compared to the original "Edge" models I can't imagine how the experience could have been handled any better.

Thanks, and please pass my congratulations on to the staff,
Doug, Wisconsin

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I'm having too much fun blasting my speakers w/the Yamaha rxv1400 receiver... man these speakers blast, put the Bose to shame!

Brian, Guam

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One thing I forgot to mention is that the bass in the pt's blows away my 901's, no contest.  Thanks again for your help.

Aaron

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I received my VAC yesterday and tested it out last night. I am so glad I decided to trade up to the VAC. As you said, the dialogue is much clearer. Thanks. So far I would rate my satisfaction level as "enthusiastic, bordering on ecstatic". The speakers sound fantastic, the Onkyo gear is great, and it only took 3 days to get here. Nicely packaged, and nice to get the Monster Cable package. I had occasion to ask for support twice last week, and each time somebody got on the line right away and fixed my problem.

You guys do a great job.
Chris, California

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The system is amazing. I am very happy because I didn't know I could enjoy music so much! Thank you and everyone (especially Ben) for such a great experience with the process and such a wonderful product.

Cheers!
Sean, Oregon

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I also picked up the new VAC. I couldn't wait to try them in my system. Man, the VAC is simply incredible. It turned my great home theatre into an AWESOME system. My only regret in all of this, is that our family now spends way too much time in front of the TV watching DVD's, instead of being outside in the Hawaiian sun.

Glenn, Hawaii

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You guys are definitely the pace car for excellent design and revolutionary functionality in the audio/video/home theater realm. I know this [website] took a tremendous amount of time and effort to get up, but the net result is an experience that is truly in a league of its own.

Again, congratulations and I hope the new site is a smashing success.

Regards,
John, Mississippi

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There is customer service and then there is CUSTOMER SERVICE!! Aperion Audio has CUSTOMER SERVICE!! I have never in all my years of buying merchandise via the Internet, and before that Via catalog shopping, encountered such an awesome company. Just when you think it can't get any better, it gets better. The speakers are so beautiful, the cabinetry so first rate, that even if they didn't work, I would use them as display cubes. The packaging on these speakers was better than I have ever seen anything packed. The velvet bags are a wonderful touch. The speakers sound fantastic; movies just come alive and my music CDs sound great too.

Thanks for everything. I will do my best to spread the word. Continued good luck with this great company.

Sincerely,
Doug

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I received and installed my 6.1 home theater system about a month ago. I was initially very impressed with everything from the sales process to the quick shipping to the beautiful appearance of the speakers. Over the years I have learned to reserve judgment until after break-in and using a product for a long enough time to really get to know it. The system is now broken-in and working perfectly..........WOW! The sound is incredible, and matches the high expectations I had based on reviews of your products and my initial impressions when seeing your speakers as I first unboxed them. Your personal follow-up after the sale was an indication of your dedication to your product and overall I am very impressed with both the product and your company. The only thing I can't speak to is the quality of your support staff, as I haven't needed them. I could afford a much more expensive system, but I would need to spend 2 to 3 times the money for an incrementally better sound. You have achieved an excellent marriage of price and sound quality. The wood finish on the speakers is also very well done, I am very satisfied.

Thanks for a great product at a great price.

Sincerely,
Scott, Colorado

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Thanks and I look forward to your reply. - The new center channel kicks some major ass by the way!! - :o)

Jim, California

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I just wanted to stop by and mention how great the new web site is!! Lots of info in a well laid-out format...I especially like the forum...this can turn into something really beneficial to happy Aperion owners as myself. BTW...thanks for the speaker grill shipment I received a couple weeks ago!

Ron, Virginia

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Wow Ben! I hooked up a 3 to 2 prong plug adapter and it instantly solved my problem. I now remember that great service is one of the primary reasons I chose Aperion in the first place. That you for your quick and accurate diagnosis!

Mark, Maryland

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My new 5.1 system has been up and running for a week. Want to tell you, I couldn't be happier! Beautiful sound, excellent quality and great service.

Those things are hard to find today.

Thanks,
Joe

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Thanks for all your help. All the reviews were right about Aperion's customer service. It's a very personal feel with attention to detail.  I have received the speakers. They sound incredible, and I've only connected the front speakers and subwoofer!

Thanks,
Andy

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Thank you very much for high quality speakers that deliver very realistic sounds.  So far everything works perfect. The stands complete my speakers system that give them very elegant a look. Thanks again for excellent service.

Jerzy

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The speakers arrived remarkably fast and today they are being installed. The packaging is superb and the speakers and all the fittings look terrific. I have a local sound system tech firm, "Soho Sound" installing them and they are impressed with what they see. We're anxious to hear them in action, hopefully by tonight. Thanks for all the professional service to date. Everyone has been very courteous and knowledgeable.

Bob, California

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Kelli, I can't say enough good things about these speakers... from looks to quality of craftmanship and absolutely the sound.

Bryan, Illinois

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"WOW!  What an amazing experience!  It was like a wave of sound enveloped me.  I could pick out instruments and even where they were in relation to one another.  I was blown away.  The midrange and highs were unbelievable and the coordination of the woofers a whole new experience! used to think my FM stations weren't coming in quite perfectly and chalked it up to poor reception when all along, it was the speakers I'd been using.  I haven't even put in the larger gauge speaker wire.  Thanks for all of your help. I can't wait for the rest of the speakers." Take care,

Jeff, New York

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"Hello Korey. Thank you for your help. I've been very impressed with your company's customer service.  Thank you so much and we will definitely do business with you again when the need arises!"

Shane, Washington

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"WOW!!! This speaker is awesome. Not only does it sound great, but it's truly a beautiful piece of furniture. I was told about you guys by John at Sound Clearing House/Fabulous Tweeter Bros. Since FTB is pretty much gone, you guys have just become my favorite speaker company! Thanks."

Sam, Oregon

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"Again thank you for your quick responses and supplying of the parts. This speaks very highly for your company and is a breath of fresh air in today's business climate. I will highly recommend your products knowing that you give excellent support."

Harold, Kansas

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"First I like to say what a fantastic team you guys have.  You guys are probably the only company left out there that truly deserves the title "Best Customer Service".  I am extremely please with your great service with Ben and the rest of the team. I still think you guys are the best in the industry and I appreciate that. All my friends will hear nothing but the best from me about Aperion Audio. Thank you."

Hoang, Florida

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"Thanks for the follow-up e-mail. The speakers are great! I had tried Bose speakers and they STINK!!!!. I don't know how they remain in business. I have spoken to various staff at your company and they have been nothing but friendly, warm and helpful. I have been telling friends and family about your excellent speakers. Keep up the good work. A really happy customer!

Orlando, New York

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"Hi Kelli, the sub woofer arrived late Saturday by Fed-X as promised; thanks for all your help at that end. By-the-way, it literally rocks the house, I've never heard anything like it."

Dennis, California

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"Thanks for following up. The speakers arrived on Friday, right on schedule.

Wow! What a great packing job you folks do!! My wife was particularly impressed with the velvet bags. So far, so good on getting them hooked up and running. The Harman Kardon AVR-525 drives them easily. I was watching the Top Gun DVD on Saturday morning and my whole house was shaking as the jets were zooming around in the dog-fights! This, and I haven't broken them in yet!"

Jim, New York

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"I received my Intimus 5.1 system today and I have to say listening to this set break in is like watching a rose bloom. Kudos."

Scott

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"Sorry it took so long for some feedback but I've been too busy setting it up and learning to play it to take the time to respond. I love it. Its the first new stereo I've had since college back when Dave Mason was my favorite. So its a shock and fun challenge to learn all the new features of the Onkyo and home theater systems.

I will provide more feedback when I get it set up and working right. I'm getting there.

A couple of first impressions; Loved the slick velour bags for the speakers. The speakers, accessories and re'cver arrived complete and with no damage. Playing movie home theater really shows off the great sound capability of the system. The center speaker seems to dominate stereo music playback but that may be my setup.

Cheers and thanks for a great system."
Mark, Nevada

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"Man, these speakers sound great! Can't wait to see the reviews in audiophile magazines! Good Job Aperion!"

Jean Pierre, North Carolina

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"I've been listening to two of these little charmers for about 5 hours now (no sub) - Many thanks for the care that went into their production - a bargain by any standard. It's been years, no make that decades, since I've come across a comparable value or experienced an audio purchase as satisfying and inspiring. Don't ever change!"

Sid, New York

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"Thanks so much for your outstanding customer support!! It's one thing to read about other's great experience with Aperion...it's even better to experience it first hand! I have begun with the installation of my 7.1-12 system and look forward to it's completion! Thanks again!"

Ron, Virginia

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"Bob just sent me your e-mail and I thought I'd drop you a quick note...........your speakers ROCK! Bob and I get together every couple months to exchange music DVD's and I actually thought I saw blood coming out of his ears when we listened to AC/DC. What impresses me most is the bass! It is never muddled, always clean and crisp no matter what the volume or the musical flavor. Further, I have not had a Home Theatre system, until now, that can play Music as well as it plays the Home Theatre stuff........Now I have both.

For the money, they can't be beaten!"
Larry, Massachusetts

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"Thank you for such an excellent, well crafted and superbly engineered product. My high expectations were surpassed. I suspect I will be enjoying these speakers for many, many years.

I thought you might want to see the text from the review I recently placed on CNET.

"The first step in making an investment of this sort involves dealing with the company's customer support. Aperion's CS needs to be experienced to be fully appreciated. I honestly have nothing but praise in this regard. Case in point. Each contact I have had, whether via telephone, email or live web-chat has been with the same knowledgeable representative, Korey. That's unheard of, as far as I am concerned. Although I have only had the the 5.1 system with 10" subwoofer a few days, I am confident that I will always have Aperion's full support. That's comforting. The next item of note is the speakers' quality of build. Nearly every review makes note of this, so I had high expectations, but they were surpassed. Literally every person who has seen my set comments on how beautiful they are. That's noteworthy. Then, there is the pure, rich, velvety power that flows out of these babies. Whoa! Out of the box, I was blown away. Korey has recommended a 100 hour break-in, and I am about a 1/4 through that. Every hour I can hear the sound getting fatter and silkier. Needless to say, I'm looking forward to the end product. I'd like to make special mention of the sub-woofer. It is very tight without any boominess. I think the perfect SW is one that integrates so seamlessly into the soundstage that you can't really tell it's a separate component. That is exactly what this delivers. I have the crossover on my receiver set to 80 and it sounds perfect. ------------I am making my comparisons based on my last system, Acoustic Research HC6 5.1 and Harman Kardon AVR 220. Since the Aperion's are a bit inefficient, I upgraded my amp to a Harman Kardon 525. I use a Pioneer 47A SACD/DVD-Audio player.""

James, Texas

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"I got system totally hooked up and, well, holy crap! FANTASTIC sound!!! I couldn't be happier. I recommended the system to a friend at work that was about to buy a Bose system--when he comes over to hear my Intimus 6.1 system, he'll skip the Bose."

Robert, Illinois

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"I have just gotten the information that my order has been received in Atlanta. Cant't thank you enough for your help and the excellent service.

Once again, I say many thanks to you and the entire member of staff that made the whole process a distinct possibility."

Wesley, Ontario Canada

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"Dear Aperion,

During breakfast one Saturday morning while I was calculating with my children when I thought our new Aperion 5.1 speaker system and Onkyo 601 receiver would arrive, thinking their delivery was still one week away, the doorbell rang, and when we unboxed amazingly shining black speakers from the coolest velvet bags ever seen, those actions became the start of staggering sound experiences I didn't imagine possible in my home.

Movies have come to life, figuratively exploding from the TV. Every sound is incredibly pure and the 10" subwoofer rocks my body to the bone, to where my heart actually pounds harder. Thrilling, absolutely thrilling.

When I called Aperion for some advice, helpful and courteous is what I got.

If you're on the fence, thinking about a system and hoping after you buy it, you're happy; rest assured."

Jim, California

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"I have bought few products (my first Mac and 1991 Honda Accord come to mind) as satisfactory as your speakers. On top of that, your people are fabulous; you should consider paying them. Thanks again for enriching our home."

Angus, Maine

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"Still thrilled with the system and just added a 43" plasma. Still finding that people freak when I tell them how much the complete package (Onkyo receiver) cost! Many of my friends have spent double, on just speakers, and they are not as good."

Jerry, Illinois

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"Thank you very much for your information. So, what people say about your excellent customer service is very true. I really enjoy your professional and dedicated support. Keep up the good work. I can't wait to give my speakers a test drive."

Joe, California

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"I just wanted to let you know how much I love my Aperion 7.1 system. I bought it last summer when I was moving into my new home. It was the first thing that I set up which made it difficult to do anything but watch movies and listen to music all day! I've also subscribed to Netflix so I've been watching all of the movies that I have missed the last few years. With this system and my video projector (10ft picture!) I have my own personal movie theater!

Thanks again for a great system!"
Brian, California

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"I read in some of your reviews that not only do you have great speakers, but that your customer service is terrific also. I can see that they were right. I'm very anxious to get out of here and enjoy the this future audio setup.

Thanks again."
Wally, Iraq

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"Just wanted to thank you for the wonderful service. You guys truly have a great company. The pics on your website don't do the speakers justice. Even my wife thinks they look great. I am picking up sounds from movies I couldn't hear with my Bose system. The speakers are also the perfect size. I have been telling all my friends about you guys. I look forward to doing business with you in the future."

Jim, Washington

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"I just wanted to thank you for the wonderful speakers. I am really pleased. I blew my friends away one night! I love the quality and am looking forward to years of wonderful music. Thanks again!"

Kirk, Florida

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"Dear Aperion Audio:

I would just like to thank you for giving me such an excellent product. Those speakers are so awesome I can't even believe that it's mine.

I waited for quite some time and researched what is the best value for my money. I ended up buying the 5.1 Intimus package with the stands and wall mounts, Onkyo 701 and a 501 Onkyo DVD player--not to mention your free speaker wires.

The buying experience was so awesome, I couldn't have done it without you guys--from the Live chats--I saved it all (chat about 5 times)--to the phone calls and even the placement of order. I forgot to include the free speaker wires from my order and a few minutes later, somebody from your office called and asked if I do need it so they can include it on my order. You estimated 1-30-04 as shipping date, and there it was--shipped on the 30th!

The speakers were neatly packaged, from the boxes to the amazing VELVET SPEAKER SACK!

Now for the sound--SUPER AMAZING! I could list all the DVD's and CD's I have played but I would take all of your time.

Your company should Win the best company in the Web--from Customer Service, to your Speakers, to the Value you are giving to consumers like me. You are heaven sent and I'm so glad I saw you on the web. THANK YOU!"

Paul, California

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"I'm sure nothing I'm about to write, you don't already know, but I thought I'd tell you anyway. Your speakers are stunning! I set my 5.1 system with the 10" subwoofer up this weekend. My system is comprised of the following:

Pioneer Elite VSX - 55TXi

Pioneer Elite DV-59AVi

I am using Pioneer's i.Link to connect my receiver and player for an all digital transfer. The inaugural track was a personal favorite of mine - Cream's rendition of Robert Johnson's "Crossroads", played Live. For the first time, I could hear Jack Bruce's bass licks, Ginger Baker's drum fills and Eric Clapton's solos in all their glory and intricacy. I heard things I had never heard before, and I've listened to this track countless times over the years. I was left speechless. I played it a second time, turned the volume up, put the head back and tried to take it all in. I literally had goose-bumps.

Later that evening, I put in the extended version of The Lord of the Rings: The Two Towers. I have the Pioneer Elite 910 Plasma television (43").The picture is surreal with HDMI. But this time, your speakers stole the show. The opening sequence with Gandalf fighting the demon left me stunned. I heard details I never knew were there. The surrounds sucked me in, enveloping me on all sides with seamless sound. This sub is phenomenal. It shook my room without ever losing the details.

And last, but certainly not least, the high gloss black of these speakers is a treat to the eye; they're like mirrors. Flawless. After reading all the superb reviews, I was still taken aback just by the looks. Wow. They blend seamlessly with my other components and have a richness to them that I still can't get over.

Thank you for producing such an amazing product. Music is a big part of my life. I listen to it many times more than straight television, and the remaining time inside is spent watching movies. In both respects, your speakers have exceeded my wildest imaginings, and all at a price that lets me sleep at night. I spent over a year researching this purchase (along with my other components), and as this is my first real audio/visual setup, I could not be happier, thanks in large part to your product. But most of all, this has been the most pleasurable buying experience. You leave the high-end brick and mortar folks in your wake in every facet. Your helpfulness and responsiveness has been fantastic, and greatly appreciated. Thank you again and best wishes."

John, Illinois

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"My receiver came in today and I hooked it up. Using 12 gauge speaker wire for the surround runs (40') - cobalt for the fronts and center.

Sound is awesome. Like being in the movie theatre.   The sub-woofer is amazing. Clarity is unbelievable. At higher volumes it stays just as clear - just gets louder! No vibration or anything added - just smooth all the way up.

I hear sounds in DVDs I've seen dozens of times that I've never heard before. In the opening scenes of Gladiator I can hear him breathing. In Top Gun I can hear the metal on the deck clicking. Truly great definition. Very happy.

Only problem is now I have to wait another 2 weeks until the receiver for my office comes in and I can hook up my second system!

My wife and 14 year old have been kidding me about my "toys" but they said they had no idea it would sound this good! :) :) :)"

Alan, Washington

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"I just wanted to let you know how impressed I am with my new Gloss Black Power Tower speakers. Apart from their great looks, they have performed exceedingly well. I've had them for a week now and have experimented with various audio sources, all of which the Power Towers handle very capably. I added them to my Aperion 7.1 system that is driven by an Onkyo TX-NR900 receiver. My family and I watched the THX DVD "Pirates of the Caribbean" the other night and the superior audio performance of my Aperion Speakers only added to our home theater enjoyment, without the high price of movie theater popcorn. The speakers also work very well with my HDTV digital VCR, reproducing the 5.1 surround sound quite effectively. I have also listened to CDs and FM radio stations and have been very impressed with how the Power Towers have performed. I still don't see them featured on your Web site so I feel like I've got an exclusive product (at least for now). You should be proud of your new product and how they perform.

Best Regards,
Kevin, Michigan

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"Now that I've listened to the 522D-PTs for the last month I felt I might be able to pass on my initial impressions. First, when I saw the first pictures of the units I felt they looked pretty good. I was wrong. As I took off the purple velvet protective bag I immediately decided they looked awesome. Simple, but elegant. I think that best describes their look. Nothing fancy. The cherry finish is as i