Ordering FAQs

Ordering FAQs

everything you need to know about ordering aperion speakers

are my speakers in stock?

You can see any individual item's availability by viewing the product page for that item. If it isn't in stock, we'll provide a date for shipment. Otherwise, all of our products are in stock and ready to be shipped!

can I talk to other customers before buying?

Yes! Our forum and our Facebook page are great places to connect with existing Aperion customers about our products and services. We think you'll find people are very enthusiastic about answering your questions.

do you have a trade-up program?

Yes! With Aperion's one-year full value trade-up program, you'll have a full year to keep your finger on the pulse of Aperion's never ending quest for perfection. If during that year, Aperion introduces a bigger, badder, more expensive speaker that you just can't live without, simply contact our customer service department to arrange a full value trade-up to the new product. The caveat to this peace of mind is that your migration is to a better (i.e. more expensive) speaker than the one you currently own. Taking advantage of our Trade-Up Program couldn't be easier. Simply contact us for a Return Authorization (RA) on your old speakers. Once approved, you can buy your new speakers immediately on our website or over the phone. When we receive your old speakers, we'll credit your card the full value of what you paid, less shipping costs.

Details:


Request for trade-up must be made within one year of original purchase date. New speaker must be of higher cash value than older model. If new speaker is a revision of a previous model and has the same price as the previous model, it is not an eligible trade-up. Price increases on the same model you own do not qualify as a trade-up. Value is determined per individual speaker, not per speaker system. Free Shipping does not apply to trade-up orders. Contact us for a list of shipping costs. Trade-in speaker must be in good working order and free of damage. Trade-Up Program is not intended to upgrade the speaker configuration while downgrading the model of speakers. For example, it's not possible to trade in a Verus Grand Tower for a 5T Tower. Subwoofers are not eligible for trade-up.

how big are your speakers?

They're bigger than they look! Please double check the dimensions. The dimensions for any Aperion speaker will be listed in the "Specs" tab on any given product page. Please note that the dimensions offered may include the bass on a floor standing speaker or speaker stand.

where can I hear your speakers?

We feel that the only place to really demo a speaker is in your room with your electronics. For this reason, we offer our Totally Risk Free In-Home Audition™ that includes free shipping both ways + 30 days to decide. Read the details.

I'm not sure what to get - how can I get a system recommendation?

We have a few easy ways to get a recommendation on the system that's right for you. You'll need to know your room dimensions and some of your personal preferences -- and then just get in touch with us. Another option is to take a few digital images of your room (front, back, sides) and email them to us. Include your room dimensions, your listening focus (type of music, just movies, etc) and we'll email you back very shortly with a recommendation! You can also learn more by visiting our store [link to store/systems]. There are many popular systems listed all with details on best-use and application.

how can I get my significant other to approve of the purchase?

Bribery? But seriously, talk with them and find their major concern. If it's aesthetics, let them know that we use premium, furniture-grade finishes on many of our speakers, like real cherry wood or piano gloss black. We also have some in-wall and in-ceiling options for a completely seamless aesthetic experience. If their concerns are financial, let them know that we are a speaker manufacturer who sells direct over the internet. Instead of paying the middleman, we put that money where it really counts: into the speakers. If they don't think you need a surround sound system, just take us up on our Risk Free 30 Day In-Home Audition™. Once they hear it, they'll never let you send it back!

is my credit card secure with you?

Absolutely. All credit card information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

is my information safe?

You bet it is. All credit card information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

Additionally, your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide to Aperion Audio is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any condition.

is there a package discount?

No. We've priced everything at it's lowest price so whether you buy your system all at once, or ala-carte over time, you'll get the same low price on your system.

is there sales tax?

Nope! There is no sales tax on products shipped anywhere in the 50 states. Canadian orders pay a 14% duty.

my credit card was declined. what can I do?

Either the bank or the credit card processor was unable to get an authorization. If the billing address entered doesn't match what the card-issuing bank has on file, the transaction will not go through. Please contact your bank for more information, and try placing your order again. Please contact us if you have any questions.

what if my card-issuer won't authorize a high-dollar purchase?

Call your bank to find out if this is true for you. If so, you can let them know you will consent to this particular purchase. Then you simply resubmit your order online. We do not accept international credit cards. Please contact your bank for more information.

what's your privacy policy?

Your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide Aperion is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any circumstances.

what payment methods do you accept?

We accept Visa, Mastercard, PayPal and American Express. We also accept money orders, or cashier's checks. If paying by check, you must place your order over the phone, at 888-880-8992.
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