returns and replacement FAQs

returns and replacement FAQs

if you need to send your speakers back, here's how

what is your return policy?

With Aperion Audio's TOTALLY RISK FREE IN-HOME AUDITION™: You Risk Nothing. You have a full 30 days, risk free, to listen to what you've purchased and decide whether to make the relationship permanent or not. Please note that the product must be returned in NEW condition, in its original box, and include all the original packing materials, original manuals and any accessories that came with the item.

A Wonderfully Simple Return Process: A Return Merchandise Authorization (RMA) number must accompany all returns. To receive an RMA number, just contact Aperion. We'll ask you a few simple questions and arrange the return. An email with an electronic shipping label will be promptly sent. You simply print it out and stick it on the box for pick-up at the address you specify and, voila!, you're done. Even better: there are no shipping or restocking fees.

You must send your return merchandise back to Aperion in the original packaging materials. If you have tossed them, new packing materials can be sent to you at a nominal cost.

A Quick Inspection Once your return merchandise arrives, we will inspect it to ensure it has been shipped back to us in its original condition. Upon a satisfactory inspection, we'll issue a full credit for your original purchase price. For any product not shipped back in its original condition, an appropriate restocking fee will be charged. Wires and connective cables are only eligible for return if they are unused and returned in their original packaging. No refund will be issued for products that have been damaged, altered, or abused. If any items are missing, or the returned product and its packaging are damaged in any way, we reserve the right to charge a restocking fee.

If you have questions about a return, call 888-880-8992, email us, or chat live with our Home Theater Gurus. Our business hours are M-F, 8 am to 5 pm Pacific Time.

how do I make a return?

To make a return, just contact us whichever way is most convenient to you (phone, email, chat) and request a return. We'll get you a return authorization number and instructions on how to return your items. Once we receive your items it usually takes 3 -5 business days to process your refund.

can I purchase replacement parts?

Some replacement parts are available for sale: Speaker grilles, shipping boxes, and binding posts are the most popular. We do not sell replacement drivers, amps, crossovers, or cabinets. If you feel that you need one of these replacement parts, please contact us so that we can have you send the product in for inspection. It's possible that it's under warranty. If not, we'll contact you with an estimate.

how do I obtain warranty service?

Getting warranty service is a simple process. Just contact us to obtain a Return Authorization number. Then Re-pack the unit up in it's original packing material, and send to us at Aperion Audio, Attn Repairs, 15887 SW 72nd Ave. Portland, OR 97224. We'll evaluate the speaker, repair or replace parts (as stated per our warranty, and send back to you at no charge.

my order isn't right. What do I do?

Not to worry. If you received the wrong item, the wrong quantity of items, or if your having trouble with delivery, just contact us at 888-880-8992 and let us know you need to correct your order. We'll get right on the case and get everything cleared up.

what is your warranty?

The details on our five and ten year warranties can be found on our warranty page.

when will I get my credit for my return?

Once we receive a return, it takes 3 - 5 business days to process. You'll receive a notification via email that your products have been received and credited to your account. It can take up to 72 hours for your bank to apply the credit to your account.
Join the community:

YouTube

Let us help you:

503-598-8815

Toll Free: 888-880-8992

Live Chat