Shipping and delivery FAQs

Shipping and delivery FAQs

how your speakers get from here to there

do you ship outside the United States? 

We ship directly to Canada, and APO/FPO addresses.

If you live outside of the USA or Canada, Aperion Audio is now able to ship to over 200 countries with the help of our partner, MyUS.com. They are an international leader in mail forwarding that provides you with a personal U.S. street address where you can receive merchandise. They consolidate your order and promptly forward it on to your international address. Please note that delivery time guarantees do not apply to international orders.

Follow these steps for international delivery: • Create an MyUS.com account to receive your private U.S. street address. • Place your order at Aperion Audio using your new U.S. address. • If you do not have a U.S. credit card/billing address you will not be able to directly order through AperionAudio.com, however MyUS.com offers a personal shopping service to accommodate your order.

myus.com

To use the personal shopping service simply log into your MyUS.com account, complete the personal shopper form stating the products that you would like to purchase and MyUS.com will then place the order for you on their domestic credit card.

can I change my shipping address? I can't be there to sign for it.

If you can't be home to sign for delivery of your order, no problem. There's three options. 1. Request an alternate shipping address. Track your packages and find the estimated date of delivery. Contact FedEx on the day of delivery (FedEx will say "out for delivery" when you track your shipment). Contact FedEx at 1-800-Go-FedEx and request the new shipping address. Your packages should be delivered the following day (assuming it's the same city/area).

2. You can pick up the package(s) at your local FedEx hub. Just call 1-800-Go-FedEx and give them your tracking number, or InfoNotice number (that's on the yellow sticker they leave on your door after the first delivery attempt), and request to pick up the packages at the hub.

3. Wait. We schedule up to three delivery attempts on all orders. So if you're not home the first day of delivery, be there on the second or third.

can I upgrade my shipping?

Sure. But keep in mind that our speakers are really heavy. So upgraded shipping is going to be expensive - usually starting at $200+ for a full system. If you're interested in expedited shipping, just call us at 888-880-8992 or email us at customerservice@aperionaudio.com.

do you ship to APO/FPO addresses?

Aperion Audio provides shipping to APO and FPO addresses for a small fee (call us for a shipping price quote). To keep your shipping costs down, we prefer to use USPS Parcel Post. Priority Mail is also an option, but more expensive. Transit times for Parcel Post are 4-6 weeks; Priority mail is 1-2 weeks. Due to their weight, the 12D subwoofer and Verus Grand tower speakers cannot be shipped via USPS. Please contact us to set up your order.

do you ship to Alaska?

Aperion Audio does ship to Alaska. Please feel free to contact us to get a shipping quote or place an order. Shipping cost will be added to the order total.

do you ship to Canada?

Aperion Audio can ship to Canadian addresses, please give us a call to request a quote. Please Note Duty and Tax will be included to all Canadian Orders. All shipments to Canada are sent via FedEx ground. As for payment, we accept credit cards with a Canadian billing address, wire transfer, check, or paypal. All pricing is in US Dollars, so your bank will have to convert the funds. Please feel free call our Home Theater Gurus at 888.880.8992 to request a quote or place an order. All orders shipped to Canadian addresses will have Canadian duty and shipping costs added to the order total.

do you ship to Hawaii?

Aperion Audio can ship to Hawaii. Please feel free to contact us to get a shipping quote or place an your order. Shipping cost will be added to the order total.

how do I arrange special shipping instructions?

If you require delayed delivery, contact us before placing your order so we can delay shipment for you. Unfortunately, FedEx cannot accommodate special delivery requests/instructions such as a specific delivery time or area at location (back porch, etc.) But contact us and let us know what your needs are. We'll do our best to accommodate you!

how do I track my order?

You can easily track your order by logging into the account section of the site. Log in to your account to see the status of your most recent orders, and click on the order number that you'd like to track. This is also where all your account info resides.

how long will it take to arrive?

We ship from Portland, OR via FedEx Home Delivery. West coast customers get their speakers in 2-4 days, while customers living in the Mid/Central and East Coast take delivery in about 4-6 days.

my tracking number is invalid

If the number still doesn't work, then call us at 888-880-8992 or email us at customerservice@aperionaudio.com, so we can get you your correct tracking number number.

what are the shipping charges?

Typically free! Ground shipping is Free in the continental U.S. Shipping prices vary for Alaska, Hawaii, Canada, or APO/FPO addresses. Check those articles for more info. To get a shipping quote for these destinations, please contact us.

what if my packages arrive damaged?

While it's not common and our packaging is designed to withstand the vast majority of delivery mishaps, damage can occur from time to time. Should it happen to you, don't worry- we have you covered with our shipper's insurance and the damaged item will be replaced at no additional charge to you.  However, it will help us to file a claim if you note the damage with the driver at the time of delivery and sign, "Damaged" in the signature box. We understand that many of our customers will be coordinating with installers and may not be using our product right away, but we request that you open all packages within 24 hours of receiving them and if there is any damage to the speakers, please contact us immediately.  Inspecting the product within 24 hours and letting us know promptly if there is any damage will also ensure that we can successfully file a claim with the shipper. 

 

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