Returns and Replacement FAQs

What is your return policy?

With Aperion Audio's TOTALLY RISK FREE IN-HOME AUDITION™: You Risk Nothing. You have a full 60 days, risk free, to listen to what you've purchased and decide whether to make the relationship permanent or not. Please note that the product must be returned in NEW condition, in its original box, and include all the original packing materials, original manuals and all accessories that came with the item.

You must send your return merchandise back to Aperion in the original packaging materials!

It's a simple return process. A Return Merchandise Authorization (RMA) number must accompany all returns. To receive an RMA number, just contact Aperion. We'll ask you a few questions and arrange the return. An email with an electronic shipping label will be promptly sent. You print it out and stick it on the box and either drop it off at a local UPS station or call to arrange for a pick-up at the address you specify and, voila!, you're done.

Once your return merchandise arrives, we will inspect it to ensure it has been shipped back to us in its original condition. Upon a satisfactory inspection, we'll issue a full credit for your original purchase price. For any product not shipped back in its original condition, an appropriate restocking fee will be charged. Wires and connective cables are only eligible for return if they are unused and returned in their original packaging. No refund will be issued for products that have been damaged, altered, or abused.

If any items are missing, or the returned product and its packaging are damaged in any way, we reserve the right to charge a restocking fee at our discretion.

If you have questions about a return, call 888-880-8992, email us, or chat live with our Home Theater Gurus. Our business hours are M-F, 8 am to 5 pm Pacific Time.

How do I make a return?

To make a return, just contact us whichever way is most convenient to you by phone, email or chat to request a return. We'll get you a return authorization number and instructions on how to return your items. Once we receive your items and they have gone through the inspection process they will be refunded as soon as possible.

What if my packages arrive damaged?

Please note the damage with the driver at the time of delivery and sign, "Damaged" in the signature box.
While it's not common and our packaging is designed to withstand the vast majority of delivery mishaps, damage can occur from time to time. Should it happen to you, we do apologize, but don't worry - we have you covered with our shipper's insurance and the damaged item will be replaced at no additional charge to you. 

We understand that many of our customers will be coordinating with installers and may not be using our product right away, but we request that you open all packages within 24 hours of receiving them and if there is any damage to the speakers, please contact us immediately.  Inspecting the product within 24 hours and letting us know promptly if there is any damage will also ensure that we can successfully file a claim with the shipper. 


Can I purchase replacement parts?

Some replacement parts are available for sale. Speaker grilles, remotes, and binding posts are the most popular. We do not sell amps, crossovers, or cabinets for older product. If you feel that you need one of these replacement parts, please contact us so that we can help you to troubleshoot your product.

How do I obtain warranty service?

Just contact us to obtain a Repair Case number. Then pack it up in it's original packing material and send to us at Aperion Audio, Attn Repairs, 15887 SW 72nd Ave. Portland, OR 97224. We'll evaluate the speaker, repair or replace parts as stated per our warranty, and send back to you at no charge (US only) if it is a warranty issue.

My order isn't right. What do I do?

Not to worry. If you received the wrong item, the wrong quantity of items, or if your having trouble with delivery, just contact us at 888-880-8992 and let us know you need to correct your order. We'll get right on the case and get everything cleared up.

What is your warranty?

The details on our warranties can be found on our warranty page.

When will I get my credit for my return?

Once we receive your items and they have gone through the inspection process we'll process your refund as soon as possible. You'll receive a notification via email that your products have been received and credited to your account. It can take up to 72 hours for your bank to apply the credit to your account.

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