Returns and Replacement FAQs
Aperion Audio offers a generous 60-Day Risk-Free In-Home Trial, as well as Free Shipping & Free Returns. This gives you time to fully fall in love with your new product and make sure that it’s a perfect fit. If for any reason you would like to return your product, please contact Customer Service within the 60-day audition period to arrange for a hassle-free return, and we’ll issue an RMA.
The product must be returned in new condition and in the original packaging including all accessories and manuals.Wires and connective cables are only eligible for return if they are unused and returned in their original packaging. Return credits are typically issued within 7-10 business days of the item being received and inspected. Products that are returned without the original packaging materials, or are returned damaged will be charged a restocking fee based on the severity of damage or replacement value of the packaging. If you require replacement packaging, please contact Aperion Audio Customer Service. No refund will be issued for products that have been damaged, altered, or abused. If any items are missing, or the returned product and its packaging are damaged in any way, we reserve the right to charge a restocking fee at our discretion. If you have questions about a return, call 888-880-8992, email us, or chat live with our Home Theater Gurus. Our business hours are M-F, 8 am to 5 pm Pacific Time.
How do I make a return?
To request a return, contact us via whichever way is most convenient to you; by phone, email or chat. We'll get you a return authorization number and instructions on how to return your items. Typically we will email you the return label, and you can drop off the product at your local UPS store. If you need to arrange for a pickup, just let us know and we'll help you out. Once we receive your items and they have gone through the inspection process they will be refunded as soon as possible.
What are the return shipping charges?
Typically free! Return shipping is free in the continental U.S. Return shipping on orders from outside the continental U.S. are the responsibility of the customer. If you have any questions, please contact us.
What if my packages arrive damaged?
Please note the damage with the driver at the time of delivery and sign, "Damaged" in the signature box.Our packaging is designed to withstand the vast majority of delivery mishaps, however damage can occur from time to time. Should damage happen to your new products upon arrival, we do apologize but don't worry - contact us as soon as possible we'll set up an exchange and arrange for UPS to pickup the damaged product from you. Again, please note the damage with the delivery driver at the time of delivery. We understand that many of our customers will be coordinating with installers and may not be using our product right away, but we request that you open all packages within 24 hours of receiving them and if there is any damage to the speakers, please contact us immediately. Inspecting the product within 24 hours and letting us know promptly if there is any damage will also ensure that we can successfully file a claim with the shipper.
Can I purchase replacement parts?
Some replacement parts are available for sale. Speaker grilles, remotes, and binding posts are the most popular. We do not sell amps, crossovers, or cabinets for older product. If you feel that you need one of these replacement parts, please contact us so that we can help you to troubleshoot your product.
How do I obtain warranty service?
Just contact us to obtain a Repair Case number. Then pack it up in it's original packing material and send to us at Aperion Audio, Attn Repairs, 15887 SW 72nd Ave. Portland, OR 97224. We'll evaluate the speaker, repair or replace parts as stated per our warranty, and send back to you at no charge (US only) if it is a warranty issue.
My order isn't right. What do I do?
Not to worry. If you received the wrong item, the wrong quantity of items, or if your having trouble with delivery, just contact us at 888-880-8992 and let us know you need to correct your order. We'll get right on the case and get everything cleared up.
What is your warranty?
The details on our warranties can be found on our warranty page.
When will I get my credit for my return?
Once we receive your items and they have gone through the inspection process we'll process your refund as soon as possible. You'll receive a notification via email that your products have been received and credited to your account. It can take up to 72 hours for your bank to apply the credit to your account.