Shipping and delivery FAQs
Aperion Audio prides itself on shipping your product within 1 business day on in-stock items. Shipping time depends on your location relative to our distribution facilities, but typically your product will arrive between 2-7 business days. Any order where the billing address and shipping address do not match may require additional time to process. In some situations, orders may be delayed for verification. When your order ships, we will email you a tracking number which will allow you to determine when your product will be delivered. All shipments via UPS and FedEx are delivered as signature required, unless otherwise specified. For products shipped via freight, our carrier will contact you to schedule delivery, and you must be present to receive the shipment. If the outer packaging is obviously damaged beyond normal wear and tear, you must note the damage with the delivery driver upon delivery; or you may reject the shipment. The shipment would then be returned to Aperion Audio for replacement. If concealed damage is encountered after opening the product, please document the damage with photos and immediately contact us to arrange for a return and replacement.
The customer is responsible for opening and inspecting the product within 24 hours of receipt.If Aperion Audio is not contacted immediately after concealed shipping damage is encountered, we will not be responsible for replacing the product.
Do you ship outside the United States?
We ship directly to Canada, and APO/FPO addresses. If you live outside of the USA or Canada, Aperion Audio can have your order sent internationally through a freight forwarder. There are several services that provide you with a personal U.S. street address where you can receive merchandise. They consolidate your order and promptly forward it on to your international address. Please note that delivery time guarantees do not apply to international orders. Follow these steps for international delivery:
Create an account with your chosen freight forwarding company to receive your private U.S. street address.
Place your order at Aperion Audio using your new U.S. address.
If you do not have a U.S. credit card/billing address or PayPal, you will not be able to directly order through AperionAudio.com, however most of these companies offer a personal shopping service to accommodate your order. Please check their website for instructions.
What if my packages arrive damaged?
Please note the damage with the driver at the time of delivery and sign, "Damaged" in the signature box.Our packaging is designed to withstand the vast majority of delivery mishaps, however damage can occur from time to time. Should damage happen to your new products upon arrival, we do apologize but don't worry - contact us as soon as possible we'll set up an exchange and arrange for UPS to pickup the damaged product from you. Again, please note the damage with the delivery driver at the time of delivery. We understand that many of our customers will be coordinating with installers and may not be using our product right away, but we request that you open all packages within 24 hours of receiving them and if there is any damage to the speakers, please contact us immediately. Inspecting the product within 24 hours and letting us know promptly if there is any damage will also ensure that we can successfully file a claim with the shipper.
Can I change my shipping address? I can't be there to sign for it.
If you can't be home to sign for delivery of your order, no problem. There are a number of options:
Plan ahead for a shipping date. If you've placed an order, contact us to schedule a shipment date when you know you'll be back from vacation or travel.
Contact us to request an alternate shipping address. Any changes made will add one business day to the original estimated delivery date.
Contact us to arrange for you to pick up your product at a local hub.
UPS does three delivery attempts on all orders, then they will send the package back to the sender. So if you're not home the first day of delivery, be there on the second or third.
Can I expedite my shipping?
Sure. But keep in mind some of our speakers are really heavy. So upgraded shipping could be expensive - potentially starting at $200+ for a full system. If you're interested in expedited shipping, just call us at 888-880-8992 or email us at firstname.lastname@example.org.
Do you ship to APO/FPO addresses?
Aperion Audio provides shipping to APO and FPO addresses for a small fee (call us for a shipping price quote). To keep your shipping costs down, we prefer to use USPS Parcel Post. Priority Mail is also an option, but more expensive. Transit times for Parcel Post are 4-6 weeks; Priority mail is 1-2 weeks. Due to their weight, the 12D subwoofer and Verus Grand tower speakers cannot be shipped via USPS. Please contact us to set up your order.
Do you ship to Alaska?
Aperion Audio does ship to Alaska. Please feel free to contact us to get a shipping quote or place an order. Shipping cost will be added to the order total.
Do you ship to Canada?
Aperion Audio can ship to Canadian addresses, please contact us to request a quote. Please Note Duty and Tax will be included to all Canadian Orders. All shipments to Canada are sent via UPS. As for payment, we accept credit cards with a Canadian billing address, wire transfer, check, or PayPal. All pricing is in US Dollars, so your bank will have to convert the funds. Please feel free call our Home Theater Gurus at 888.880.8992 to request a quote or place an order. All orders shipped to Canadian addresses will have Canadian duty and shipping costs added to the order total.
Do you ship to Hawaii?
Aperion Audio can ship to Hawaii. Please feel free to contact us to get a shipping quote or place an your order. Shipping cost will be added to the order total.
How do I arrange special shipping instructions?
If you require delayed delivery, contact us before placing your order so we can delay shipment for you. Unfortunately, shipping carriers will not accommodate special delivery requests/instructions such as a specific delivery time or area at location (back porch, etc.) But contact us and let us know what your needs are. We'll do our best to accommodate you!
How do I track my order?
You will receive an email from us which contains the tracking number once the item has shipped. You can track your order by going onto the UPS site and entering the tracking info. If you're checking tracking info on the same day as the shipment, their website usually updates with an ETA later in the evening.
How long will it take to arrive?
We ship most products from Portland, OR via UPS Ground. West coast customers get their speakers in 2-4 days, while customers living in the Mid/Central and East Coast take delivery in about 4-6 days.
My tracking number is invalid
If the number still doesn't work, then call us at 888-880-8992 or email us at email@example.com, so we can get you your correct tracking number number. If you just received your tracking email and checked the UPS website but no record is found, it usually posts to their website later in the evening once all boxes have been received at the sorting hub.
What are the shipping charges?
Typically free! Ground shipping is free in the continental U.S. and shipping prices vary for Alaska, Hawaii, Canada, or APO/FPO addresses. Expedited shipping will be a bit extra. If needed, please give us a call and we can calculate your quote. To get a shipping quote for any destination, please contact us.