Ordering FAQs

Why should I buy speakers that I haven’t actually heard first?

Because your investment is 100% protected. Our total satisfaction guarantee allows you to try the speakers in your home for 30 days. If you're anything less than thrilled, contact us to start the return process. We pay return shipping with just a 10% restock fee. The bottom line: If you don`t like our speakers, you get your money back.

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Why buy from aperionaudio?

Buying from Aperion Audio can be a good way to ensure that you'll without a doubt receive excellent treatment and customer service. Plus our craftmanship and 28+ years of experience making our speakers sound amazing is an even better reason.

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Are my speakers in stock?

You can see any individual item's availability by viewing the product page for that item. If it isn't in stock, we'll provide a date for shipment. Otherwise, all of our products are in stock and ready to be shipped!

Can I talk to other customers before buying?

Yes! Our Facebook page and Twitter are great places to connect with existing Aperion customers about our products and services.

Does Aperion support international sales?

Yes, you can first check if we have an international distributor or dealer in your area; if not, you can contact us directly. We will assess the shipping costs and discuss the relevant details with you.

Does Aperion offer financing options?

Yes! We've teamed up with Affirm. They offer flexible terms and reasonable financing rates. For more details, please visit our Affirm financing page.

How big are your speakers?

They're bigger than they look! Please double check the dimensions. The dimensions for any Aperion speaker will be listed in the "Specs" tab on any given individual product page. Please note that the dimensions offered may or may not include the base on a floor standing speaker or speaker stand.

Where can I hear your speakers?

Aperion currently focuses solely on an online direct sales model and does not have a distributor network in the United States. You can visit our headquarters in Wilsonville, OR for a demonstration; we have the full product line available for demo and a listening room.

We believe the only place to truly demo a speaker is in your room, with your own electronics. For this reason, we offer our In-Home Audition, giving you ample time to decide whether the speakers are suitable for you.

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I'm not sure what to get - How can I get a system recommendation?

We have a few easy ways to get a recommendation on the system that's right for you. You'll need to know your room dimensions and some of your personal preferences. Then just get in touch with us. Another option is to take a few digital images of your room (front, back, sides) and email them to us. Include your room dimensions, your listening focus (type of music, just movies, etc) and we'll email you back with a personalized recommendation as soon as possible! Need ideas for room setup? Visit our gallery and you will find a number of our customers home theater rooms!

How can I get my significant other to approve of the purchase?

Bribery? But seriously, talk with them and find their major concern. If it's aesthetics, let them know that we use premium, furniture-grade finishes on many of our speakers, like cherry veneer or piano gloss black finishes. We also have some in-wall and in-ceiling options for a completely seamless aesthetic experience. If their concerns are financial, let them know that we are a speaker manufacturer that sells direct over the internet. Instead of paying the middleman or big box retail markups, we put that money where it really counts: into the speakers. If they don't think you need a surround sound system, just take us up on our In-Home Audition™. Once they hear it, they may just never let you send it back!

Is my payment information secure with you?

Absolutely. All payment information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

Is my information safe?

Your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide to Aperion Audio is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any condition.

Is there a package discount?

No. We've priced everything at it's lowest price so whether you buy your system all at once, or ala-carte over time, you'll get the same low price on your system.

My credit card was declined. What can I do?

Either the bank or the credit card processor was unable to get an authorization. If the billing address entered doesn't match what the card-issuing bank has on file, the transaction may not go through. Please contact your bank for more information, and try placing your order again. Please contact us if you have any questions.

What if my card-issuer won't authorize a high-dollar purchase?

Call your bank to find out if this is true for you. If so, you can let them know you will consent to this particular purchase. Then you simply resubmit your order online. We do not accept international credit cards. Please contact your bank for more information.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Amazon Pay, Shop Pay, Google Pay and American Express. Payments are also accepted via: Discover Card, money orders, or cashier's checks over the phone. Please give us a call at 888-880-8992, Monday-Friday 8:30am - 5pm PST.

Where can I track my order?

When your order ships, we will email you a tracking number. Shipments via UPS and FedEx may be delivered as signature required depending on total shipment value.

To track your package simply click the tracking number in your email, or go to the appropriate carrier's website and track your package with the tracking number provided in the email.

Aperion Audio Company

Thanks from Aperion Audio

We hold a deep appreciation for our wonderful users, recognizing that the continued success and existence of Aperion Audio is intricately linked to the unwavering support we receive from our loyal customers and fans. Your choice to trust in Aperion Audio throughout the years means the world to us, and we are truly grateful.

At the core of our philosophy is a commitment to prioritizing our users' needs above all else. We continuously strive not only to meet, but to far exceed your expectations, ensuring that each and every one of you feels valued and satisfied with our products and services. Your feedback inspires us to enhance our offerings and provides the foundation for our dedication to excellence.