Ordering FAQs

Why should I buy speakers that I haven’t actually heard first?

Because your investment is 100% protected. Our total satisfaction guarantee allows you to try the speakers in your home for 30 days. If you`re anything less than thrilled, send them back. We pay return shipping just with 10% restock fees on you. The bottom line: If you don`t like our speakers, you get your money back.

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Why buy from aperionaudio?

Buying from aperionaudio can be a good way to ensure that you`ll receive excellent treatment and customer service. Plus our craftmanship and 24+ years of experience make our speaker sound good.

Are my speakers in stock?

You can see any individual item's availability by viewing the product page for that item. If it isn't in stock, we'll provide a date for shipment. Otherwise, all of our products are in stock and ready to be shipped!

Can I talk to other customers before buying?

Yes! Our Facebook page and Twitterare great places to connect with existing Aperion customers about our products and services. We think you'll find people are very enthusiastic about answering your questions.

Does Aperion offer financing options?

Yes! We've teamed up with Affirm. They offer flexible terms and reasonable financing rates. For more details, please visit our Affirm financing page.

How big are your speakers?

They're bigger than they look! Please double check the dimensions. The dimensions for any Aperion speaker will be listed in the "Specs" tab on any given individual product page. Please note that the dimensions offered may include the bass on a floor standing speaker or speaker stand.

Where can I hear your speakers?

We feel that the only place to really demo a speaker is in your room, with your electronics. For this reason, we offer our In-Home Audition that gives you plenty of time to decide whether or not the speakers work for you. Read the details.

I'm not sure what to get - How can I get a system recommendation?

We have a few easy ways to get a recommendation on the system that's right for you. You'll need to know your room dimensions and some of your personal preferences. Then just get in touch with us. Another option is to take a few digital images of your room (front, back, sides) and email them to us. Include your room dimensions, your listening focus (type of music, just movies, etc) and we'll email you back very shortly with a recommendation! Need ideas for room setup? Visit our gallery and you will find a number of our customers home theater rooms!

How can I get my significant other to approve of the purchase?

Bribery? But seriously, talk with them and find their major concern. If it's aesthetics, let them know that we use premium, furniture-grade finishes on many of our speakers, like cherry veneer or piano gloss black finishes. We also have some in-wall and in-ceiling options for a completely seamless aesthetic experience. If their concerns are financial, let them know that we are a speaker manufacturer that sells direct over the internet. Instead of paying the middleman or big box retail markups, we put that money where it really counts: into the speakers. If they don't think you need a surround sound system, just take us up on our In-Home Audition™. Once they hear it, they'll never let you send it back!

Is my credit card secure with you?

Absolutely. All credit card information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

Is my information safe?

You bet it is. All credit card information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

Additionally, your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide to Aperion Audio is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any condition.

Is there a package discount?

No. We've priced everything at it's lowest price so whether you buy your system all at once, or ala-carte over time, you'll get the same low price on your system.

My credit card was declined. What can I do?

Either the bank or the credit card processor was unable to get an authorization. If the billing address entered doesn't match what the card-issuing bank has on file, the transaction will not go through. Please contact your bank for more information, and try placing your order again. Please contact us if you have any questions.

What if my card-issuer won't authorize a high-dollar purchase?

Call your bank to find out if this is true for you. If so, you can let them know you will consent to this particular purchase. Then you simply resubmit your order online. We do not accept international credit cards. Please contact your bank for more information.

What's your privacy policy?

Your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide Aperion is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any circumstances.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and American Express. Payments are also accepted via: Discover Card, money orders, or cashier's checks over the phone. Please give us a call at 888-880-8992, Monday-Friday 8am - 5pm PST.

Where track my order?

When your order ships, we will email you a tracking number. All shipments via UPS and FedEx are delivered as signature required, unless otherwise specified. Track your order here.