Shipping & Delivery FAQs

Aperion Audio prides itself on fulfilling orders quickly, and usually we can ship orders within 2 business days for items that are in stock.

Shipping time depends on your location relative to our distribution facilities, but typically your product will arrive between 2-7 business days. Any order where the billing address and shipping address do not match may require additional time to process. In some situations, orders may be delayed for verification.

When your order ships, we will email you a tracking number which will allow you to determine when your product will be delivered. All shipments via UPS and FedEx are delivered as signature required, unless otherwise specified. For products shipped via freight, our carrier will contact you to schedule delivery, and you must be present to receive the shipment.

Please note, if the outer packaging is obviously damaged beyond normal wear and tear, you must note the damage with the delivery driver upon delivery; or you may reject the shipment. The shipment would then be returned to Aperion Audio for replacement. If concealed damage is encountered after opening the product, please document the damage with photos and immediately contact us to arrange for a return and replacement.

You are responsible for opening and inspecting your product within 24 hours of receipt.

If Aperion Audio is not notified immediately after concealed shipping damage is encountered, we cannot be responsible for replacing the product.

Please note applicable shipping and handling fees will be applied to International Orders and orders outside the Continental US.

We ship directly to Hawaii, Alaska, Canada, Mexico, Puerto Rico, and the other US Islands. If you are unable to place your order directly on the website, please contact us and we will help you complete your order.

We also ship directly to APO/FPO addresses. If you are unable to place your order directly on the website, please contact us and we will help you complete your order.

Aperion Audio also has international distributors. To place an order, or find out item stock status, and other customer service needs, please contact your local dealer.

If you live anywhere else on this beautiful planet of ours, there are several services that will consolidate your order and promptly forward it on to your international address. Please note that delivery time guarantees do not apply to international orders. Follow these steps for international delivery:

• Create an account with your chosen freight forwarding company to receive your private U.S. street address.
• Place your order at Aperion Audio using your new U.S. address.
• If you do not have a U.S. credit card/billing address or PayPal, you will not be able to directly order through AperionAudio.com, however most of these companies offer a personal shopping service to accommodate your order. Please check their website for instructions.
  
  comGateway.com
  Shipito.com
  Viabox.com
  MyUS.com

Please note the damage with the driver at the time of delivery and sign, "Damaged" in the signature box.

Our packaging is designed to withstand the vast majority of delivery mishaps, however damage can occur from time to time. Should damage happen to your new products upon arrival, we do apologize but don't worry - contact us as soon as possible we'll set up an exchange and arrange for UPS to pickup the damaged product from you. Again, please note the damage with the delivery driver at the time of delivery. We understand that many of our customers will be coordinating with installers and may not be using our product right away, but we request that you open all packages within 24 hours of receiving them and if there is any damage to the speakers, please contact us immediately. Inspecting the product within 24 hours and letting us know promptly if there is any damage will also ensure that we can successfully file a claim with the shipper.

Of course you can change the shipping address! We just don't cover the re-route fees. Please contact us ASAP if this correction is needed.

If you can't be home to sign for delivery of your order, no problem. There are a number of options:

• Plan ahead for a shipping date. If you've placed an order, contact us to schedule a shipment date when you know you'll be back from vacation or travel.
• Contact us to request an alternate shipping address. Any changes made will add one business day to the original estimated delivery date.
• Contact us to arrange for you to pick up your product at a local hub.
• UPS does three delivery attempts on all orders, then they will send the package back to the sender. So if you're not home the first day of delivery, be there on the second or third.

Of course you can! We just don't cover the additional shipping costs. Keep in mind some of our speakers are really heavy. So upgraded shipping could be expensive - potentially starting at $200+ for a full system. If you're interested in expedited shipping, just call us at 888-880-8992 or email us at customerservice@aperionaudio.com.

Yes we can! We just don't cover the additional shipping costs. Generally these orders need to ship via USPS Parcel Post. Priority Mail is also an option, but more expensive. Transit times for Parcel Post are 4-6 weeks; Priority mail is 1-2 weeks. Due to their weight, the Bravus 12D subwoofer and Verus Grand tower speakers cannot be shipped via USPS. Please contact us to set up your order.

Yes we can! We just don't cover the additional shipping costs. Please feel free to contact us to get a shipping quote or place an order. Shipping cost will be added to the order total.

Yes we can! We just don't cover the additional shipping costs. The tax and duty import fees are handled between you and the carrier. Please contact us to request a quote. As for payment, we accept credit cards with a Canadian billing address, wire transfer, check, or PayPal. All pricing is in US Dollars, so your bank will have to convert the funds. Please feel free call our Home Theater Gurus at 888.880.8992 to request a quote or place an order.

Now we have dealer in Canada, please check below link for more info:

Le Studio du Son

Aperion Audio can ship to Hawaii. Please feel free to contact us to get a shipping quote or place an your order. Shipping cost will be added to the order total.

If you require delayed delivery, contact us before placing your order so we can delay shipment for you. Unfortunately, shipping carriers will not accommodate special delivery requests/instructions such as a specific delivery time or area at location (back porch, etc.) But contact us and let us know what your needs are. We'll do our best to accommodate you!

You will receive an email from us which contains the tracking number and carrier once the item has shipped. You can track your order here and entering the tracking info. 

If you're checking tracking info on the same day as the shipment, the shipping company website usually update with an ETA later in the evening.

We ship most products from Portland, OR via regular ground shipping. West coast customers get their speakers in 2-4 business days, while customers living in the Mid/Central and East Coast take delivery in about 4-6 business days.

If the number still doesn't work, then call us at 888-880-8992 or email us at customerservice@aperionaudio.com, so we look into it. If you just received your tracking email and checked the shipping company website but no record is found, it usually posts to their website later in the evening once all boxes have been received at the sorting hub.