Fast and Secure Shipping
Aperion Audio maintains long-standing, positive partnerships with major logistics providers such as FedEx, UPS, DHL, and USPS. For all home theater system products you purchase, we also offer LCL (Less-than-Container Load) shipping via palletized freight, and we spare no effort to ensure that your ordered speakers or amplifiers arrive safely and on time.
Points to Note:
Shipping time depends on your location relative to our distribution facilities, but typically your product will arrive between 2-7 business days after being shipped. Any order where the billing address and shipping address do not match may require additional time to process. In some situations, orders may be delayed for verification.
When your order ships, we will email you a tracking number which will allow you to determine when your product will be delivered. Dependant on shipment value, shipments via UPS and FedEx are delivered as signature required. For products shipped via freight, our carrier will contact you to schedule delivery, and you must be present to receive the shipment.
Please note, if the outer packaging is obviously damaged beyond normal wear and tear from shipping, you must note the damage with the delivery driver upon delivery; or you may reject the shipment. The shipment would then be returned to Aperion Audio for replacement. If concealed damage is encountered after opening the product, please document the damage with photos and immediately contact us to arrange for a return and replacement.
You are responsible for opening and inspecting your product within 24 hours of receipt. If Aperion Audio is not notified immediately after concealed shipping damage is encountered, we cannot be responsible for replacing the product.
Shipping & Delivery FAQs
Aperion Audio handles a high volume of daily shipments and maintains long-standing, positive relationships with numerous logistics companies, allowing us to secure favorable shipping rates. By letting us arrange your air, sea, or ground transport, you can significantly reduce your shipping costs. We always prioritize our customers' interests and aim to save you money—please contact us if you need assistance.
How long will it take to arrive?
We ship most products from Wilsonville, OR via regular ground shipping. West coast customers get their speakers in 2-4 business days, while customers living in the Mid/Central and East Coast take delivery in about 4-7 business days.
How do I track my order?
You will receive an email from us that contains the tracking number and carrier once the item has shipped. You can check the shipment status of your order on the websites of the respective carriers listed below by entering the tracking info.
- Track your FedEx shipments
- Track your UPS shipments
- Track your USPS shipments
- Track your DHL shipments
If you're checking tracking on the same day as the shipment, the shipping company's website usually updates the ETA later in the evening.
If your order is being shipped via other methods, we will typically confirm this with you in advance and provide the relevant tracking details.
How do I arrange special shipping instructions?
contact us before, or directly after placing your order so we can delay shipment or include delivery instructions for you. Unfortunately, shipping carriers will not always accomodate special delivery requests/instructions such as a specific area to leave the package in (back porch, etc.) But contact us and let us know what your needs are. And we'll do our best to accommodate you!
My tracking number is invalid
Tracking numbers can take up-to 24 hours to show any activity at times,If after 24 hours the tracking number still doesn't show anything, then call us at 888-880-8992 or email us at customerservice@aperionaudio.com, so we can look into it. If you just received your tracking email and checked the shipping company' website but "no record is found", it usually posts to their website later in the evening once all boxes have been received at the sorting hub.
Do you ship outside the Continental United States?
Yes, we can ship worldwide. Please note applicable shipping and handling fees will be applied to International Orders and orders outside the Continental US.We ship directly to Hawaii, Alaska, Canada, Mexico, Puerto Rico, and the other US Islands. If you are unable to place your order directly on the website, please contact us and we will help you complete your order.We also ship directly to APO/FPO addresses. If you are unable to place your order directly on the website, please contact us and we will help you complete your order. Aperion Audio has a fulfillment center in Asia, if you are located in Asia, or Oceania and would like to order, please contact us directly at customerservice@aperionaudio.com.
Note: Aperion Audio also has international distributors. If you reside in a country where Aperion Audio has an authorized international distributor or dealer, please contact your local distributor/dealer directly. Aperion Audio is unable to sell products directly to you unless the local distributor cannot provide the specific item you need. In cases like this, feel free to contact Aperion Audio in the US, and we will proceed with the sale once we have confirmed the situation with the distributor/dealer.
If you live anywhere else on this beautiful planet of ours, there are several services that will consolidate your order and promptly forward it on to your international address. Please note that delivery time guarantees do not apply to international orders. Follow these steps for international delivery:
- Create an account with your chosen freight forwarding company to receive your private U.S. street address.
- Place your order at Aperion Audio using your new U.S. address.
- If you do not have a U.S. credit card/billing address or PayPal, you will not be able to directly order through AperionAudio.com, however most of these companies offer a personal shopping service to accommodate your order. Please check their website for instructions.
Do you ship to APO/FPO addresses?
Yes we can! We just don't cover the additional shipping costs. Generally these orders need to ship via USPS Parcel Post. Priority Mail is also an option, but more expensive. Transit times for Parcel Post are 4-6 weeks; Priority mail is 1-2 weeks. Due to excessive weight or size, larger products cannot be shipped via USPS. Please contact us to set up your order.
Do you ship to Alaska?
Yes we can! We just don't cover the additional shipping costs. Please feel free to contact us to get a shipping quote or place an order. Shipping cost will be added to the order total.
Do you ship to Canada?
Yes, we can! We just don't cover the additional shipping costs. The tax and duty import fees are handled between you and the carrier. Please contact us to request a quote. As for payment, we accept credit cards with a Canadian billing address, wire transfer, check, or PayPal. Please feel free to call, live-chat or email with our Home Theater Gurus to request a quote or place an order.
Do you ship to Hawaii?
Aperion Audio can ship to Hawaii. Please feel free to contact us to get a shipping quote.
What should I do if the products I received are damaged?
Aperion Audio typically purchases shipping insurance for high-value products. If you notice significant damage to the outer packaging upon delivery, please do not unpack the item immediately; instead, take photos or videos right away to serve as evidence. Next, unpack the item and inspect it for damage. If there is no damage, then you may rock-on.
Please contact us and send us the photos or videos. Once we understand the situation and your requirements, we will assist you in resolving the matter and strive to provide a solution that meets your needs.
Thanks from Aperion Audio
We hold a deep appreciation for our wonderful users, recognizing that the continued success and existence of Aperion Audio is intricately linked to the unwavering support we receive from our loyal customers and fans. Your choice to trust in Aperion Audio throughout the years means the world to us, and we are truly grateful.
At the core of our philosophy is a commitment to prioritizing our users' needs above all else. We continuously strive not only to meet but to exceed your expectations, ensuring that each and every one of you feels valued and satisfied with our products and services. Your feedback inspires us to enhance our offerings and provides the foundation for our dedication to excellence.