Frequently Asked Questions

You bet it is. All credit card information is transmitted securely using 128-bit secure socket layer (SSL) encryption. Credit card transactions are handled by third-party financial institutions, which receive your credit card information solely for the purpose of verifying and processing your transaction. In the event your credit card is used without your authorization, your maximum liability under the Fair Credit Billing Act is $50.00 in U.S. currency.

Additionally, your complete privacy is of the utmost importance to us. All the information we receive from you is securely stored on a server that is in no way accessible through the internet. Our secure server encrypts all personal information you submit using the latest 128-bit encryption technology. This means that all your personal information is converted into a code that is securely transmitted over the internet. The information you provide to Aperion Audio is used solely to process orders. We do not sell or rent customer information to any other persons or companies under any condition.

Yes! For financing options we have partnered with Affirm and we also offer Shop Pay. They offer flexible terms and reasonable financing rates.

We accept all major credit cards and PayPal to ensure your checkout is secure, smoth and hiccup-free.

Payments are also accepted via: Money orders, or cashier's checks over the phone. Please give us a call at 888-880-8992, between Monday-Friday 8:30am 5pm PST.

Every purchase is also protected using industry-standard encryption.

Of course you can change the shipping address! We just don't cover the re-route fees. Please contact us ASAP if a correction is needed.If you can't be home to sign for delivery of your order, no problem. There are a number of options:

• Plan ahead for a shipping date. If you've placed an order, contact us to schedule a shipment date when you know you'll be available to sign for it, we're more than happy to hold onto your order until you give us the all-clear to ship.
• Contact us to request an alternate shipping address. Any changes made will add one business day to the original estimated delivery date.
• Contact us to arrange for you to pick up your product at a local hub.

Absolutely we can! You will be responsible for any import taxes/tariffs, fees, additional shipping and handling charges.
If you are an international client we advice you to first check out our dealer network, if you don't see a dealer that can ship to you, contact us and we'd love to get you a shipping quote.

Yes we can! We just don't cover the additional shipping costs. Please feel free to contact us to get a shipping quote or place an order. Shipping cost will be added to the order total.

Of course you can! We just don't cover the additional shipping costs. Keep in mind some of our speakers are really heavy. So upgraded shipping could be expensive - potentially starting at $200+ for a full system. If you're interested in expedited shipping, just call us at 888-880-8992 or email us at customerservice@aperionaudio.com.

Yes we can! We just don't cover the additional shipping costs. Generally these orders need to ship via USPS Parcel Post. Priority Mail is also an option, but more expensive. Transit times for Parcel Post are 4-6 weeks; Priority mail is 1-2 weeks. Due to their weight and size, the Bravus 12D subwoofer and Verus Grand tower speakers, or anything larger cannot be shipped via USPS. Please contact us to set up your order.

We try and ship every order same day, but that's not always possible. Expected shipping time after placing an order is 1-3 Business days.

We ship all Aperion products from our Wilsonville, OR office via regular ground shipping.

West coast: expect 2-4 Business Days to arrive. Mid/Central and East Coast: About 4-7 Business Days.

As soon as we have shipped your order, we immediately send you an email with the tracking number and carrier being used for your order.

It can take up to 24 hours after the carrier has picked up the package before any tracking updates are visible.

For domestic, or U.S orders we use, and offer USPS, FedEx and UPS.

For international orders (incl Hawaii, Alaska, Puerto Rico) we offer DHL, UPS and USPS.

Absolutely! With our 30-Day In-Home Audition period, starting from date of delivery. This gives you plenty of time to give them your new product a try, or it gives you the time to fully fall in love with them.

If you're still unsure, simply Contact Us and we'd be more than happy to extend your audition period by an additional 30-days!

We take shipping-caused damages very seriouly, If your package appears damaged after being dropped off by the carrier please contact us ASAP and we'll walk through the process with you by e-mail or phone.

Yes. Due to the size and weight of some of our product(s) it is neccassary to return them in their original packaging, re-packaged to the best of your ability as you received it to avoid any damage to the speakers during shipping.

To start the process of an RMA, or return simply contact us at your convenience, either by phone, email or live-chat on our website.

Yes, due to the cost of shipping we have do apply a 10% restocking fee on any returned item(s). Should any of the following be missing additional restocking fees may apply: original packaging materials, i.e box, foam inserts; parts or accessories, or returned with excessive damages.
Contact Us for more information.

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